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Charles Momoh

@charlesmomoh

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Remote Support Specialist handling client tickets and automating follow-ups for Freelance / Remote Support Services.

Nigeria

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At Freelance / Remote Support Services, I manage support tickets for remote clients and troubleshoot hardware, software, and network issues using Zendesk and AnyDesk. Remote desktop troubleshooting with TeamViewer and Microsoft Remote Desktop reduced system downtime by 25%.

I also use Zapier and Notion to automate recurring reports and client follow-ups, saving up to five hours per week. At Student Computer Center, University of Ilorin, I provided frontline IT support and documented troubleshooting steps for users.

Experience

Work history, roles, and key accomplishments

Current

IT Support & Virtual Assistant

Current

Freelance / Remote Support Services

Jan 2024 - Present (2 years 8 months)

Managed inbound technical support tickets for international and local remote clients, diagnosing and resolving hardware, software, and network connectivity issues. Utilized remote desktop tools to minimize system downtime by 25% and automated administrative workflows to save up to 5 hours per week.

Zendesk Any Desk TeamViewer Microsoft Remote Desktop Slack Trello Google Workspace Zapier Notion

Technical Support Intern

Student Computer Center, University of Ilorin

Jun 2023 - Nov 2023 (5 months)

Provided frontline IT support to students and faculty, addressing software installations, network access queries, and workstation hardware malfunctions. Tracked and escalated incidents using Freshdesk, maintaining a 95% first-contact resolution rating.

Freshdesk Troubleshooting Documentation Knowledge Base