covenant nsikak
@covenantnsikak
IT Support Specialist who delivers fast, reliable troubleshooting for users and networks.
NigeriaWhat I'm looking for
I’m an IT Support Specialist with hands-on experience providing technical support for hardware, software, networking, and remote systems. I troubleshoot Windows 10/11, configure WiFi and networks, and support end users in both live and remote environments.
I’ve configured and deployed over 40 computer systems for a school CBT environment—handling operating system installation, network setup, and WiFi configuration while maintaining minimal downtime. I also support users remotely using tools like TeamViewer, AnyDesk, and Zoom to resolve issues efficiently.
Beyond break/fix work, I’ve coordinated technical support for virtual events and organizational programs—ensuring smooth Zoom meetings, reliable internet connectivity, and effective communication systems. During the COVID-19 period, I maintained virtual sessions and helped users with internet connectivity, WiFi setup, and basic Windows troubleshooting.
I hold the Google IT Support Professional Certificate and I’m building deeper expertise through my Computer Science background. I bring strong problem-solving, communication, and customer support skills, and I’m especially interested in networking, cybersecurity, remote support technologies, and AI tools for automation.
Experience
Work history, roles, and key accomplishments
Freelance IT Support Specialist
Freelance
Jan 2022 - Present (4 years 4 months)
Provided technical support for individuals, schools, and small organizations by troubleshooting hardware, software, internet, and network-related issues. Configured and deployed over 40 computer systems for a school CBT environment, including OS installation, network setup, and WiFi configuration, while resolving user issues remotely via TeamViewer, AnyDesk, and Zoom.
Technical Support Coordinator
Independent Projects
Jan 2022 - Jan 2024 (2 years)
Managed technical operations for organizational programs and virtual events to ensure smooth system and network performance. Oversaw Zoom meeting setup and maintained internet connectivity and communication systems during live events.
Remote IT Support Assistant
Remote Support
Jan 2020 - Jan 2021 (1 year)
Supported remote operations during the COVID-19 period by maintaining Zoom sessions and ensuring reliable virtual communication. Helped users with internet connectivity, WiFi setup, and basic troubleshooting of Windows systems.
Education
Degrees, certifications, and relevant coursework
Ignatius Ajuru University of Education
Bachelor of Science (B.Sc.), Computer Science
Bachelor of Science (B.Sc.) in Computer Science at Ignatius Ajuru University of Education, expected to graduate June 2028.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Portfolio
github.com/nsikakcovenant6-wqJob categories
Skills
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