Open to opportunities

Rita Okike

@ritaokike

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I support digital operations through CRM, helpdesk, virtual assistance, and productivity tools.

Nigeria

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What I'm looking for

I'm seeking an opportunity to apply my growing IT support, virtual assistance, CRM, and digital skills while gaining professional experience and contributing to organizational success.

I've built practical experience with HubSpot CRM and Freshdesk by managing contacts, deals, products, support tickets, canned responses, and workflows. I also created landing pages and campaign content to support sales and marketing processes.

I'm developing my IT support and virtual assistance skills through hands-on training and digital productivity tools including Google Drive, Slack, Loom, Microsoft Teams, Zapier, and Microsoft Office. With a Business Management and Administration background, I’m eager to help businesses improve their digital operations while gaining professional experience.

Experience

Work history, roles, and key accomplishments

IT Support / Virtual Assistant Trainee

Practical Experience & Projects

Completed practical projects in CRM and helpdesk support, including managing contacts, deals, and support tickets using HubSpot and Freshdesk. Utilized digital productivity tools for communication and file management.

HubSpot Freshdesk Customer Support Ticket Management Data Entry Google Workspace Slack Loom Microsoft Teams Zapier Knowledge Base Management File Management

Education

Degrees, certifications, and relevant coursework

Abia State University

Bachelor's Degree, Business Management and Administration

2004 - 2008

Pursued a Bachelor's Degree in Business Management and Administration, gaining foundational knowledge in business operations and management principles.