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David Rathell

@davidrathell

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Building Skills in Cybersecurity, Azure, & SysAdmin | SANS Cyber Academy | Privacy Advocate

United States

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What I'm looking for

I seek an IT role prioritizing cybersecurity and cloud technology, offering opportunities for innovation and problem-solving. I value continuous learning, ethical practices, and teamwork. Aiming to contribute to robust security and efficiency, I look for environments that challenge and enhance my skills while impacting the organization positively.

Fueled by concerns about data misuse in the digital age, I'm determined to champion user privacy and build secure IT ecosystems. My journey began with acquiring Microsoft Azure Fundamentals certification, and now I am beginning the SANS Cyber Academy to sharpen my skills in cybersecurity, data security, governance, and compliance.

While my ultimate goal lies in mastering cybersecurity, I'm equally passionate about the hands-on world of technical support. I thrive in fast-paced environments, tackling diverse challenges head-on.

My dedication extends to cloud technologies, specifically Azure. I see the potential for secure and efficient solutions that benefit both individuals and organizations. Combining my technical acumen with a security-first mindset, I'm eager to contribute to building robust IT infrastructures that prioritize user control and data integrity.

As I embark on this learning journey, I believe my technical skills, problem-solving prowess, and unwavering commitment to security make me a valuable asset to any team seeking a dedicated and adaptable tech champion.

Experience

IT Service Desk Coordinator

InfoPathways, Inc.

Oct 2023 - Present (6 months)

• Reduced client tickets 15% through proactive troubleshooting & KBs, boosting efficiency and user experience.
• Achieved 98% SLA compliance on critical incidents achieved via optimized ticket queue & clear client communication.
• 5% service level satisfaction boost by optimizing resource allocation & team collaboration, resolving issues faster.

Communication Problem Solving IT Support Resource Management SLA Management Collaboration Help Desk Service Desk Supporting And Troubleshooting MacOS And Windows Endpoints Windows Active Directory Technical Support Multi Tasking Prioritization Office 365 IT Administration Ticketing Systems Support Ticketing Systems

Project Solutions Estimator

LS Systems

Jan 2019 - Jul 2023 (4 years 6 months)

• Played a key role in over 100+ commercial construction projects focusing on fire alarm and life safety systems, enhancing data workflow accuracy by 15%.
• Collaborated with cross-functional teams in creating and implementing technical solutions, significantly improving customer satisfaction in security projects.

Project Coordinator

ARK Systems

Mar 2018 - Dec 2018 (9 months)

• Led ticket management for 40+ projects, streamlining client follow-up and boosting efficiency.
• Cut response times 30% by coordinating with dispatch and vendors, optimizing technician schedules and maintaining high customer satisfaction.

Customer Support Operations Customer Service Operations Data Entry Scheduling Service Desk Customer Service Operations Management