Looking for a job

David Rathell

@davidrathell

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United States

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What I'm looking for

Seeking a role blending cybersecurity and IT administration. Aiming to apply my GSEC cert and security skills to real-world challenges while handling diverse IT tasks. Continuous learning is key, and I'm eager to stay current with emerging tech and threats. I want to join a team where innovation is valued, and I can make an impact on strengthening our digital defenses and optimizing operations.

Cybersecurity enthusiast dedicated to protecting user privacy and building secure IT systems. Armed with Microsoft Azure Fundamentals, GIAC Foundational Cybersecurity Technologies (GFACT), and GIAC Security Essentials (GSEC) certifications, I'm currently pursuing GIAC Certified Incident Handler (GCIH) through the SANS Cyber Academy. I thrive in fast-paced technical support environments, combining expertise with a security-first mindset to contribute to robust IT infrastructures. Seeking opportunities to apply my problem-solving skills and passion for cybersecurity in a dynamic team setting.

Experience

Work history, roles, and key accomplishments

Current

IT Support Engineer (Tier 2)

Current

InfoPathways, Inc.

Jan 2024 - Present (2 years 6 months)

Spearheaded investigations into sophisticated cyber threats, including whaling attacks targeting executives. Conducted digital forensics, threat hunting, and incident response across Microsoft 365 environments, enhancing security posture and mitigating risks

Problem Solving IT Support Resource Management SLA Management Collaboration Help Desk Service Desk Supporting And Troubleshooting MacOS And Windows Endpoints Windows Active Directory Technical Support Multi Tasking Prioritization Office 365 IT Administration Ticketing Systems Support Ticketing Systems Microsoft Defender Communication Skills

IT Support Coordinator

InfoPathways

Oct 2023 - Jan 2024 (3 months)

Coordinated IT support requests, developed comprehensive documentation, managed user accounts, and acted as a liaison between clients and technical staff to enhance service outcomes.

Communication Skills Technical Writer IT Support Customer Service User Management Problem Solving Cybersecurity Professional Services Automation ConnectWise Manage

Project Solutions Estimator

LS Systems

Jan 2019 - Jul 2023 (4 years 6 months)

• Played a key role in over 100+ commercial construction projects focusing on fire alarm and life safety systems, enhancing data workflow accuracy by 15%.
• Collaborated with cross-functional teams in creating and implementing technical solutions, significantly improving customer satisfaction in security projects.

Project Coordinator

ARK Systems

Mar 2018 - Dec 2018 (9 months)

• Led ticket management for 40+ projects, streamlining client follow-up and boosting efficiency.
• Cut response times 30% by coordinating with dispatch and vendors, optimizing technician schedules and maintaining high customer satisfaction.

Customer Support Operations Customer Service Operations Data Entry Scheduling Service Desk Customer Service Operations Management