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David Rathell

@davidrathell

IT Support Engineer | DFIR & Threat Detection | GCIH | GSEC | GFACT | AZ-900

United States

What I'm looking for

Seeking a role blending cybersecurity and IT administration. Aiming to apply my GSEC cert and security skills to real-world challenges while handling diverse IT tasks. Continuous learning is key, and I'm eager to stay current with emerging tech and threats. I want to join a team where innovation is valued, and I can make an impact on strengthening our digital defenses and optimizing operations.

Cybersecurity enthusiast dedicated to protecting user privacy and building secure IT systems. Armed with Microsoft Azure Fundamentals, GIAC Foundational Cybersecurity Technologies (GFACT), and GIAC Security Essentials (GSEC) certifications, I'm currently pursuing GIAC Certified Incident Handler (GCIH) through the SANS Cyber Academy. I thrive in fast-paced technical support environments, combining expertise with a security-first mindset to contribute to robust IT infrastructures. Seeking opportunities to apply my problem-solving skills and passion for cybersecurity in a dynamic team setting.

Experience

Work history, roles, and key accomplishments

InfoPathways, Inc. logoII
Current

IT Support Engineer (Tier 2)

InfoPathways, Inc.

Jan 2024 - Present (1 year 5 months)

Spearheaded investigations into sophisticated cyber threats, including whaling attacks targeting executives. Conducted digital forensics, threat hunting, and incident response across Microsoft 365 environments, enhancing security posture and mitigating risks

LS Systems logoLS

Project Solutions Estimator

LS Systems

Jan 2019 - Jul 2023 (4 years 6 months)

• Played a key role in over 100+ commercial construction projects focusing on fire alarm and life safety systems, enhancing data workflow accuracy by 15%.
• Collaborated with cross-functional teams in creating and implementing technical solutions, significantly improving customer satisfaction in security projects.

Education

Degrees, certifications, and relevant coursework

David hasn't added their education

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Availability

Looking for a job

Location

United States

Authorized to work in

Salary expectations

60k+ USD

Skills

SalesforceCustomer SuccessCustomer SupportCustomer ServiceGitHubDevOpsTechnical SupportTech SupportGitHub ActionsGithub WorkflowsNetworkingComputer NetworkingNetwork AdministrationNetworking FundamentalsNetwork And Firewall TechnologiesDNS ProtocolVirtual ServersGCPAWSAzureLinux Windows AdministrationWindows And Linux SystemsLinux Command LinePowerShellCommand LineProject PlanningProject AnalysisProject CoordinationCost EstimationCost OptimizationCost Efficiency StrategyCost Saving InitiativesTraining And DevelopmentClient Facing ExperienceSales And Client Relationship ManagementSalesforce CRMCustomer Support OperationsData EntrySupport OperationsLinuxDevOps CloudDevOps EngineeringAgile DevOps MethodologiesTerraformGitCustomer RetentionClient EngagementSchedulingCustomer ExperienceAgileDigitalOceanLinodeLinux AdministrationLinux Shell ScriptingLinux Operating SystemsSupporting And Troubleshooting MacOS And Windows EndpointsShell ScriptingTCP IP NetworkNetwork SecurityCloud NetworkingNetwork ProtocolsNetwork OperationsNetwork EngineeringNetworking ConceptsNetworking Protocols (VPNSecurityWeb SecurityCybersecurityCloud SecuritySecurity ToolsAutomationTechnical WritingTechnical DocumentationProposal WritingReal Time BiddingSystem DesignAccess ControlDesign ProcessProcess AutomationOffice 365Customer Relationship Management (CRM)Support EngineeringEmail SupportPhone SupportSales SupportLive Chat SupportSalesforce SupportAdministrative SupportCustomer Facing SupportRemote Software SupportPhone Email Chat SupportSupport Ticketing SystemsCustomer Onboarding SupportCustomer Service OperationsSystem AdministrationTicketing SystemsCRM ToolsCRM SystemsCRM (Salesforce)IT SecurityIT SystemsIT AdministrationIncident ResponseInformation PrivacyInformation SecurityCommunicationProblem SolvingIT SupportResource ManagementSLA ManagementCollaborationHelp DeskService DeskCustomer FacingCustomer Service Operations ManagementWindowsActive DirectoryMulti Tasking PrioritizationMicrosoft AzureMicrosoft WindowsSecurity AnalystSecurity MonitoringCybersecurity AnalysisIncident ManagementMicrosoft Defender

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David Rathell - IT Support Engineer (Tier 2) - InfoPathways, Inc. | Himalayas