Looking for a job

David Rathell


Building Skills in Cybersecurity, Azure, & SysAdmin | SANS Cyber Academy | Privacy Advocate

United States

What I'm looking for

I seek an IT role prioritizing cybersecurity and cloud technology, offering opportunities for innovation and problem-solving. I value continuous learning, ethical practices, and teamwork. Aiming to contribute to robust security and efficiency, I look for environments that challenge and enhance my skills while impacting the organization positively.

Fueled by concerns about data misuse in the digital age, I'm determined to champion user privacy and build secure IT ecosystems. My journey began with acquiring Microsoft Azure Fundamentals certification, and now I am beginning the SANS Cyber Academy to sharpen my skills in cybersecurity, data security, governance, and compliance.

While my ultimate goal lies in mastering cybersecurity, I'm equally passionate about the hands-on world of technical support. I thrive in fast-paced environments, tackling diverse challenges head-on.

My dedication extends to cloud technologies, specifically Azure. I see the potential for secure and efficient solutions that benefit both individuals and organizations. Combining my technical acumen with a security-first mindset, I'm eager to contribute to building robust IT infrastructures that prioritize user control and data integrity.

As I embark on this learning journey, I believe my technical skills, problem-solving prowess, and unwavering commitment to security make me a valuable asset to any team seeking a dedicated and adaptable tech champion.


InfoPathways, Inc. logoII

IT Service Desk Coordinator

InfoPathways, Inc.

Oct 2023 - Present (6 months)

• Reduced client tickets 15% through proactive troubleshooting & KBs, boosting efficiency and user experience.
• Achieved 98% SLA compliance on critical incidents achieved via optimized ticket queue & clear client communication.
• 5% service level satisfaction boost by optimizing resource allocation & team collaboration, resolving issues faster.

LS Systems logoLS

Project Solutions Estimator

LS Systems

Jan 2019 - Jul 2023 (4 years 6 months)

• Played a key role in over 100+ commercial construction projects focusing on fire alarm and life safety systems, enhancing data workflow accuracy by 15%.
• Collaborated with cross-functional teams in creating and implementing technical solutions, significantly improving customer satisfaction in security projects.


Looking for a job


United States

Authorized to work in


SalesforceCustomer SuccessCustomer SupportCustomer ServiceGitHubDevOpsTechnical SupportTech SupportGitHub ActionsGithub WorkflowsNetworkingComputer NetworkingNetwork AdministrationNetworking FundamentalsNetwork And Firewall TechnologiesDNS ProtocolVirtual ServersGCPAWSAzureLinux Windows AdministrationWindows And Linux SystemsLinux Command LinePowerShellCommand LineProject PlanningProject AnalysisProject CoordinationCost EstimationCost OptimizationCost Efficiency StrategyCost Saving InitiativesTraining And DevelopmentClient Facing ExperienceSales And Client Relationship ManagementSalesforce CRMCustomer Support OperationsData EntrySupport OperationsLinuxDevOps CloudDevOps EngineeringAgile DevOps MethodologiesTerraformGitCustomer RetentionClient EngagementSchedulingCustomer ExperienceAgileDigitalOceanLinodeLinux AdministrationLinux Shell ScriptingLinux Operating SystemsSupporting And Troubleshooting MacOS And Windows EndpointsShell ScriptingTCP IP NetworkNetwork SecurityCloud NetworkingNetwork ProtocolsNetwork OperationsNetwork EngineeringNetworking ConceptsNetworking Protocols (VPNSecurityWeb SecurityCybersecurityCloud SecuritySecurity ToolsAutomationTechnical WritingTechnical DocumentationProposal WritingReal Time BiddingSystem DesignAccess ControlDesign ProcessProcess AutomationOffice 365Customer Relationship Management (CRM)Support EngineeringEmail SupportPhone SupportSales SupportLive Chat SupportSalesforce SupportAdministrative SupportCustomer Facing SupportRemote Software SupportPhone Email Chat SupportSupport Ticketing SystemsCustomer Onboarding SupportCustomer Service OperationsSystem AdministrationTicketing SystemsCRM ToolsCRM SystemsCRM (Salesforce)IT SecurityIT SystemsIT AdministrationIncident ResponseInformation PrivacyInformation SecurityCommunicationProblem SolvingIT SupportResource ManagementSLA ManagementCollaborationHelp DeskService DeskCustomer FacingCustomer Service Operations ManagementWindowsActive DirectoryMulti Tasking PrioritizationMicrosoft AzureMicrosoft WindowsSecurity AnalystSecurity MonitoringCybersecurity AnalysisIncident Management

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