Open to opportunities

Bouchra Tadli

@bouchratadli

Information security analyst with help-desk expertise and systems administration skills in Windows, Azure, and PowerShell.

United States

Message

What I'm looking for

I am seeking a cybersecurity-focused role where I can apply identity/access management, automation, and incident response skills in a collaborative, growth-oriented environment.

I am an information security analyst and IT support professional with extensive experience managing user accounts, permissions, and network security across enterprise environments. I deploy and maintain Windows-based infrastructures, Azure resources, and Citrix systems while following ITIL practices.

I automate tasks and reporting using PowerShell and other scripting tools, produce daily operational reports, and create knowledge base articles and procedures to improve service delivery and reduce downtime. I have hands-on experience with identity and access management, privileged account tools, and monitoring platforms to detect and respond to security issues.

I hold ITIL 4 and Healthcare Foundation certifications and am preparing for Security+ and CISSP to deepen my cybersecurity strategy and compliance expertise. I am known for delivering high-quality technical support, coordinating incident management, and ensuring operational continuity in diverse IT environments.

Experience

Work history, roles, and key accomplishments

Current

Digital Associate

Current

Walmart

Jan 2024 - Present (1 year 7 months)

Provide in-store digital support and customer service, resolving complaints and maintaining positive relationships with customers, team members, and leadership.

Customer Service Escalation Management Communication Team Collaboration Stakeholder Management

Information Security Analyst

NTT Data Services

Jul 2019 - Nov 2023 (4 years 4 months)

Supported multiple accounts and maintained the user directory; automated account provisioning and daily reporting with PowerShell, administered Windows Server and O365, and coordinated incident and ticket management to ensure operational continuity.

Active Directory PowerShell Windows Server Office 365 Exchange SharePoint ServiceNow Incident Management Ticketing

Information Security Analyst

NTT Data Services

May 2013 - May 2019 (6 years)

Managed Active Directory and Exchange provisioning, leveraged Splunk and CyberArk for reporting and privileged access management, and automated O365/Azure AD tasks with PowerShell to improve efficiency and security posture.

Active Directory PowerShell Splunk Office 365 Azure AD Unix MFA Automation)

Help Desk Analyst

Dell Services

Oct 2011 - Feb 2013 (1 year 4 months)

Provided technical support across multiple accounts using BMC Remedy and remote-access tools, troubleshooted OS, email, and endpoint security issues, and administered Cisco Unity and Blackberry services to restore user productivity.

Help Desk VPN Citrix RSA