Jonah Kroll

As an IT Support Specialist with over two years of hands-on experience, I have developed a strong foundation in helpdesk support, system administration, and endpoint protection. My journey has been marked by a commitment to enhancing security measures, where I successfully supported over 300 users and maintained a remarkable 99.9% system uptime across educational environments. My proactive approach to problem-solving and my ability to communicate effectively have allowed me to thrive in fast-paced settings.

Currently, I am expanding my expertise in penetration testing through a personal homelab, utilizing tools like Kali Linux and Metasploit. I hold Google certifications in Cybersecurity and IT Support, which further validate my skills and dedication to the field. I am eager to leverage my advanced cybersecurity knowledge in a mid-level IT or security role, particularly within the tech or healthcare sectors, where I can contribute to safeguarding critical systems and data.