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aminata sowAS
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aminata sow

@aminatasow

Experienced IT support and cybersecurity specialist focused on reliable technical solutions and customer success.

United States
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What I'm looking for

I am seeking a growth-focused role in IT support, cybersecurity, or customer experience where I can apply technical troubleshooting, mentor teams, and improve system reliability.

I am an IT and customer support professional with 7+ years' experience across technical troubleshooting, systems administration, and data analysis, grounded in computer networking and cybersecurity. I have supported public and private sector operations, trained teams, and maintained high data accuracy and system reliability.

My background includes hands-on work with cloud platforms (AWS, Kubernetes), cybersecurity tools (Wireshark, Nmap, Nessus), databases (SQL, Oracle EBS), and customer-facing support using Avaya and Trapeze. I consistently drive process improvements, mentor new staff, and deliver measurable results in uptime, accuracy, and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

University of Maryland Global Campus logoUC

University of Maryland Global Campus

Bachelor of Science, Computer Networks & Cyber Security

2019 - 2021

Completed a Bachelor of Science focused on computer networks and cybersecurity, emphasizing network administration and security practices.

Bowie State University logoBU

Bowie State University

Bachelor of Science, Computer Technology

2014 - 2017

Activities and societies: Co-founded Homeless Kiosk Solutions; led development and presentations for kiosk prototypes.

Earned a Bachelor of Science in Computer Technology with coursework in software, hardware, and systems integration.

RS

Riverdale High School

High School Diploma, General Secondary Education

High school diploma obtained in 2014.

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aminata sow - Data Entry & Call Center Support - Wizall Money | Himalayas