ASaminata sow
@aminatasow
Experienced IT support and cybersecurity specialist focused on reliable technical solutions and customer success.
United StatesWhat I'm looking for
I am an IT and customer support professional with 7+ years' experience across technical troubleshooting, systems administration, and data analysis, grounded in computer networking and cybersecurity. I have supported public and private sector operations, trained teams, and maintained high data accuracy and system reliability.
My background includes hands-on work with cloud platforms (AWS, Kubernetes), cybersecurity tools (Wireshark, Nmap, Nessus), databases (SQL, Oracle EBS), and customer-facing support using Avaya and Trapeze. I consistently drive process improvements, mentor new staff, and deliver measurable results in uptime, accuracy, and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Data Entry & Call Center Support
Wizall Money
Jul 2024 - Mar 2025 (8 months)
Entered and maintained large volumes of data with 99%+ accuracy and provided technical support via phone, email, and chat, improving first-call resolution and data integrity.
Control Center Support
MV Transportation
Jun 2017 - Jun 2024 (7 years)
Supported daily public transportation scheduling with Trapeze Workstation, handled 100+ daily calls on Avaya, and trained new hires, consistently exceeding customer satisfaction benchmarks.
Data Analytics Intern
Sonatel
Jun 2016 - Aug 2016 (2 months)
Supported Oracle EBS financial and logistics data modeling, analyzed datasets to generate actionable insights, and created reports to inform internal business decisions.
Co-Founder | Project Lead
Homeless Kiosk Solutions
Feb 2015 - May 2016 (1 year 3 months)
Led development and demonstration of two kiosk prototypes for underserved populations, coordinated cross-functional teams, and presented at universities and industry events.
Software Engineering Intern
High Tech Corporation
Oct 2015 - Nov 2015 (1 month)
Participated in engineering immersion workshops on SaaS and cloud architecture, contributed to agile team discussions, and learned cloud workflows and product lifecycle practices.
Education
Degrees, certifications, and relevant coursework
UCUniversity of Maryland Global Campus
Bachelor of Science, Computer Networks & Cyber Security
2019 - 2021
Completed a Bachelor of Science focused on computer networks and cybersecurity, emphasizing network administration and security practices.
BUBowie State University
Bachelor of Science, Computer Technology
2014 - 2017
Activities and societies: Co-founded Homeless Kiosk Solutions; led development and presentations for kiosk prototypes.
Earned a Bachelor of Science in Computer Technology with coursework in software, hardware, and systems integration.
Riverdale High School
High School Diploma, General Secondary Education
High school diploma obtained in 2014.
Availability
Location
United StatesAuthorized to work in
Job categories
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