Anaisha Juarez
@anaishajuarez
Adaptable IT Support Coordinator specializing in system administration, security, and technical onboarding.
United StatesWhat I'm looking for
I am an adaptable IT Support Coordinator with hands-on experience providing remote support to 100+ regional and international end users, handling VPN, telephony, networking, user accounts, hardware, and software application issues. I lead technical onboarding, user provisioning, laptop deployment, and training to ensure smooth employee integrations.
I collaborate with vendors to resolve storage, security, and application issues, monitor and remediate vulnerabilities via Xcitium and Microsoft Defender, and analyze phishing alerts with KnowBe4 PhishER. I contributed to migrating over 83 accounts to Entra and develop Power Automate workflows and AI models to streamline document processing and reduce manual tasks.
My background includes project and asset management, technical documentation, patch and preventative maintenance, and classroom STEM instruction and graphic design. I hold a Google IT Support Professional Certificate and am pursuing CompTIA Security+ to further strengthen my security and systems administration capabilities.
Experience
Work history, roles, and key accomplishments
IT Coordinator
International City/County Management Association
Oct 2020 - Present (5 years 5 months)
Provide remote IT support to 100+ regional and international users, led migration of 83 accounts to Entra, and reduced security risk by monitoring and remediating EDR and vulnerability alerts.
STEM Aide Assistant
K-12 Coders
Jan 2020 - Sep 2020 (8 months)
Taught coding and design to K-12 students using Scratch and managed robotics for 62+ students, increasing participation and tailoring lessons through assessment-driven adjustments.
Freelance Graphic Designer
Blue Puzzle Apparel
Jan 2018 - Jan 2020 (2 years)
Managed end-to-end design for six client projects, implemented a new process that cut turnaround time by 20%, and delivered marketing assets using Adobe Creative Suite and Figma.
Education
Degrees, certifications, and relevant coursework
CompTIA Security+
Professional Certification, Cybersecurity
Expected completion of the CompTIA Security+ certification in March 2026 to validate baseline cybersecurity skills and knowledge.
Google IT Support Professional Certificate
Professional Certificate, Information Technology Support
Completed the Google IT Support Professional Certificate in August 2020 focused on foundational IT support skills and troubleshooting.
Prince George's Community College
Associate of Visual Communications, Visual Communications
2017 - 2019
Completed an Associate of Visual Communications program with coursework in graphic design and related visual media from August 2017 to May 2019.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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