Looking for a job

Heidi Clement

@heidiclement

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Cybersecurity professional specializing in Microsoft security monitoring, EDR, incident response, and IAM.

United States

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What I'm looking for

I’m looking for a role supporting enterprise security operations—monitoring, triaging, and incident response—where I can improve processes, document findings, and deliver practical remediation in a fast-paced environment.

I’m a cybersecurity professional with 3+ years of experience supporting enterprise Microsoft environments through security operations, security monitoring, endpoint detection and response (EDR), incident response, identity and access management, and cybersecurity assessments across more than 100 client organizations. I monitor and triage security events, analyze logs, evaluate risk, and deliver remediation recommendations while strengthening security through documentation, security awareness, and process improvement. In my role, I also supported secure endpoint deployment, patch/compliance monitoring, and asset lifecycle management across multi-client environments.

I’ve administered Microsoft Defender and SentinelOne, acted as a primary administrator for the Hook Security platform (including onboarding and phishing simulations), and supported on-site incident response and recovery during a large-scale ransomware attack impacting more than 1,500 managed endpoints. I’m known for quickly mastering new technologies and translating complex technical concepts into practical outcomes, and I bring hands-on security investigation skills from SIEM work, packet analysis, and foundational digital forensics.

Experience

Work history, roles, and key accomplishments

Business Solutions Associate (IT Support)

PCA Technology Solutions

Mar 2022 - May 2025 (3 years 2 months)

Strengthened the security posture of 100+ client organizations by administering identity services, security monitoring, and endpoint detection and response (EDR) technologies, and completing security and cyber insurance readiness assessments. Served as a primary administrator for Hook Security and supported incident response and recovery during a ransomware event affecting 1,500+ managed endpoints

Shift Supervisor

Starbucks

Sep 2010 - May 2022 (11 years 8 months)

Supervised daily operations in a high-volume retail environment while maintaining quality, safety, and customer service standards. Trained and mentored new employees, coordinated team activities, delegated responsibilities, and resolved operational issues.

Team Leadership Mentor Operations Supervision Customer Service Delegators Issue Resolution