Joel Smith
@smithjoelt
Cybersecurity-focused IT professional skilled in systems, incident response, and support.
United StatesWhat I'm looking for
I am a cybersecurity-focused IT professional with hands-on experience across technical support, systems administration, and data integrity. I bring proven success troubleshooting networks and platforms, managing high-volume data migrations, and improving operational workflows.
My background includes enterprise desktop support, IT support for healthcare software, and property-technology operations, where I resolved complex incidents, authored technical documentation, and partnered with engineers to reproduce and fix defects.
Currently pursuing a B.S. in Cybersecurity and Information Assurance, multiple CompTIA certifications, and a track record of delivering accuracy and uptime—focused on secure, reliable systems and continuous process improvement.
Experience
Work history, roles, and key accomplishments
Account Manager Associate
Surety Solutions, A Gallagher Company
May 2025 - Present (10 months)
Managed high-volume data entry and ensured 100% accuracy during migration of orphaned bond records, reconciled sensitive financial data across platforms, and audited client portfolios to maintain surety compliance.
Resolved 350+ support tickets and remotely troubleshot networked smart locks and access systems, coordinated vendor technicians for emergency repairs, and streamlined workflows to reduce manual errors by 15%.
IT Support Technician
Open Dental Software
Sep 2022 - Feb 2023 (5 months)
Managed backups and data restores for dental practice suites, configured and troubleshot LAN/WAN connectivity, partnered with developers to reproduce defects, and authored technical guides to improve platform reliability.
Technical Support Specialist
T-Mobile
May 2016 - Jul 2021 (5 years 2 months)
Provided high-tier desktop and enterprise support for a 600+ employee site, achieved an 80% first-call resolution rate, resolved hardware and network issues, and earned six Tops in Ops awards for operational excellence.
Education
Degrees, certifications, and relevant coursework
Western Governors University
Bachelor of Science, Cybersecurity and Information Assurance
2024 -
Pursuing a Bachelor of Science in Cybersecurity and Information Assurance with coursework focused on network security, incident response, and systems administration.
Availability
Location
United StatesAuthorized to work in
Website
cyberjoelsmith.xyzSalary expectations
Social media
Job categories
Skills
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