Open to opportunities

David Lim

@davidlim

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Analytics & BI Specialist with 10 years of experience.

New Zealand

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What I'm looking for

I am looking for a role that fosters collaboration, innovation, and continuous learning.

I am an Analytics & BI Specialist with nearly a decade of experience in delivering strategic reporting and data insights across banking, telecom, and SaaS industries. My expertise lies in creating scalable dashboards, standardizing KPIs, and driving data literacy initiatives that empower regional teams. I thrive on collaborating with cross-functional teams to enhance customer-focused outcomes and optimize processes.

At ASB Bank, I lead business-critical BI solutions that impact over 150,000 customers, ensuring compliance and reducing financial risk. My role involves mentoring analysts, optimizing data models, and delivering self-service dashboards that provide visibility into operational efficiency. I am passionate about fostering a data-driven culture and promoting storytelling through data.

Experience

Work history, roles, and key accomplishments

Current

Senior Data Analyst

Current

ASB Bank

Feb 2024 - Present (1 year 4 months)

Led BI solutions for a critical Lending Remediation initiative, ensuring regulatory compliance and reducing financial risk. Mentored analysts on BI development best practices and optimized internal data models to improve ETL speed and reliability.

BI Solution Development Tableau Data Modeling ETL Regulatory Compliance Mentorship Version Control

Data Analyst

ASB Bank

Jul 2023 - Feb 2024 (7 months)

Automated recurring data refresh cycles, significantly increasing team bandwidth. Led stakeholder engagement for the end-to-end migration from Excel to self-service analytics, reducing turnaround time by 80%.

Data Automation Tableau Stakeholder Engagement Excel Migration Data Analysis

Data Analyst

ContactSuite Limited

Jul 2021 - Jul 2023 (2 years)

Built Power BI dashboards to track contact centre KPIs, enabling high SLA adherence and proactive resource planning. Identified data quality gaps in financial reporting and automated manual workflows into centralized Power BI solutions.

Power BI KPI Tracking Data Quality Financial Reporting Workflow Automation

Data Engineer

Spark NZ

Jul 2018 - Jul 2021 (3 years)

Managed end-to-end data infrastructure solutions, including database design, deployment, and decommissioning. Built ETL pipelines to automate employee offboarding processes, saving significant capacity and improving security controls.

Data Infrastructure Database Design ETL Deployment Automation

Front-end Developer

Spark NZ

Feb 2018 - Jul 2018 (5 months)

Integrated new JavaScript modules into chatbot UX functionality to improve the end-user experience. This role focused on enhancing the interactive elements of the chatbot interface.

JavaScript Chatbot Development UX Design

Junior Systems Analyst

Spark NZ

Nov 2015 - Jan 2018 (2 years 2 months)

Trained and led a team of 20 analysts, introducing proactive triage frameworks that improved SLA metrics by 40%. Conducted A/B testing on broadband resolution processes, increasing resolution accuracy by 60%.

Team Leadership Triage A B Testing SLA Management Process Improvement Data Analysis

Education

Degrees, certifications, and relevant coursework

The University of Auckland

Bachelor of Science, Computer Science and Information Systems

Studied Computer Science and Information Systems at The University of Auckland. Gained foundational knowledge in programming, data structures, and information systems design.

DataCamp

Certificate, Data Science

Completed several DataCamp courses including Introduction to Python, Intermediate Python, Data Manipulation with pandas, and Joining Data with pandas. These courses enhanced skills in data analysis and programming.