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Scott Steves

@scottsteves

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Human Centered Process & Service Design, Implementation & Improvement, Program Management

United States

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What I'm looking for

I am looking for a role that values innovation, collaboration, and continuous improvement.

I am a Program Management and Service Design professional with over 20 years of experience in helping organizations build services, products, and scalable processes that create value with speed, flexibility, and quality. My journey has taken me through various industries, where I have honed my skills in human-centered design, organizational design, and agile methodologies.

At USAA, I have led significant initiatives, such as the implementation of the Jira Workflow Manager, which automated portfolio-level reporting and drastically reduced reporting errors. My ability to integrate design processes into Scaled Agile frameworks has improved collaboration across teams and enhanced the overall value proposition of our services. I am passionate about continuous improvement and have successfully trained teams in agile best practices, resulting in measurable increases in efficiency and team engagement.

Previously, I served as the Assistant Director of Operations at the University of Texas at Austin, where I was instrumental in scaling a pilot program that projected to save the university over $5 million annually. My experience spans various roles, including Technical Program Manager and Business Analyst, where I have consistently driven process improvements and fostered cross-discipline collaboration. I am committed to leveraging my expertise to create impactful solutions that align with organizational goals.

Experience

Work history, roles, and key accomplishments

Lead Program Manager, Bank UX Design

USAA

Jul 2024 - May 2025 (10 months)

Responsible for operations, reporting, and portfolio-level planning for Bank Design. Led the implementation of Jira Workflow Manager, improving reporting accuracy and reducing administrative load. Integrated design processes into Scaled Agile lifecycles, enhancing collaboration and efficiency across teams.

Jira Risk Management Portfolio Management Human Centered Design Process Improvement Compliance Workflow Management

Current

Senior Program Manager, Central Design Office

Current

USAA

Sep 2019 - Jul 2024 (4 years 10 months)

Managed operations and reporting for 10 Bank Design teams, implementing unified work management processes. Co-trained Agile coaches and design leaders, improving design coherence and value proposition.

Agile Methodologies Program Management Team Leadership Process Design Training Stakeholder Engagement Design Thinking Continuous Improvement

Design Producer I, Real Estate UX Design Team

USAA

Apr 2018 - Oct 2019 (1 year 6 months)

Produced for the Real Estate Design team, leading the adoption of SAFe Agile tools and conducting Human Centered Design research. Improved team efficiency and reduced open issues significantly.

Human Centered Design Team Collaboration Process Improvement Research Stakeholder Management UX Design

Assistant Director of Operations

University of Texas at Austin

May 2014 - Sep 2017 (3 years 4 months)

Oversaw the operational aspects of the Academic Technology Support program, aligning services with university goals. Designed processes that projected significant cost savings and improved service delivery.

Operations Management Process Design Project Management Continuous Improvement Stakeholder Engagement Technical Support Program Management

Technical Program Manager, Engagement Manager

Bazaarvoice

Nov 2011 - Oct 2013 (1 year 11 months)

Led software services for internal customers, focusing on business process analysis and implementation of Lean principles. Ensured alignment with global goals through effective process management.

Business Process Analysis CRM Salesforce Project Management Stakeholder Management

Business Analyst & Program Manager

Compass Learning

Feb 2005 - Oct 2013 (8 years 8 months)

Introduced Agile and Lean processes, resulting in significant improvements in throughput and customer satisfaction. Managed QA efforts and aligned business goals across teams.

Agile Methodologies QA Management Business Analysis Performance Metrics Stakeholder Engagement Process Alignment

Consultant in Business Model Transformation

Various Clients

Feb 1997 - Sep 2005 (8 years 7 months)

Led business model transformations for clients across various industries, focusing on developing lean processes and managing organizational change to improve performance.

Business Transformation Project Management Stakeholder Engagement Process Improvement Strategy Development