Open to opportunities

Cydney Hopkins

@cydneyhopkins

Message

Sales professional focused on telesales, cold-calling, and team leadership to exceed monthly quotas.

United States

Message

What I'm looking for

I’m looking for a fast-paced sales environment where I can own telesales/cold-calling, lead and mentor a team, and exceed quotas with structured problem-solving and consistent customer engagement.

I’m a results-driven sales professional with experience in high-volume, fast-paced customer engagement and project management. I specialize in telesales and cold-calling, backed by a proven record of hitting monthly quotas and corporate standards.

In my roles as a Customer Service Representative and Customer Service/Sales Professional, I managed inbound and outbound calls, memorized products and services, and used communication “scripts” to close deals. I’ve interfaced with dozens of potential clients daily while maintaining strong sales success rates, and I’m committed to building lasting customer relationships—even in high-pressure situations.

I also bring strong cross-functional capability from administrative and creative leadership experience. As an Administrative Assistant, I interviewed clients for demographic details, reviewed applicable law, and prepared tax return forms that helped minimize client tax liability. As a Creative Director/Owner, I managed daily creative production, delivered monthly video and photo content, built an email marketing system, and contributed to consistent lead generation.

Experience

Work history, roles, and key accomplishments

Creative Director & Owner

Drippinglux - Online Store

Jan 2021 - Jan 2022 (1 year)

Managed the daily creative process and quality control to ensure the website maintained brand standards. Created monthly video and photo content driving 400+ daily site visitors and built an email marketing system generating 1500 monthly leads.

Creative Direction Video Production Email Marketing Lead Generation Project Management

Customer Service/Sales Professional

Carmax Auto Superstores

Jan 2020 - Jan 2021 (1 year)

Provided detailed vehicle information and used negotiation and active listening to resolve client needs and close sales in a high-pressure environment. Built lasting customer relationships and applied basic loan and financing concepts to support purchase decisions.

Vehicle Sales Negotiation Customer Relationship Management High Pressure Sales Active Listening Problem Solving

Administrative Assistant

Safe Tax LLC

Jan 2019 - Jan 2020 (1 year)

Interviewed clients to gather demographics for tax return preparation and reviewed applicable law to advocate for Safe Tax LLC customers. Reviewed tax documents, minimized tax liability, and prepared federal/state/local tax returns, engaging 200+ clients and generating almost $40,000 in sales.

Interviewing Tax Preparation Tax Code Research Client Advocacy Administrative Support Risk reduction

Customer Service Representative

Total Systems

Jan 2018 - Jan 2019 (1 year)

Managed high-volume inbound and outbound calls while upholding TotalSystems’ brand through salesmanship and customer service. Memorized products and followed call scripts to close sales, interfacing with ~50 potential clients per day and achieving an 84% sales success rate.

Outbound Calling Customer Service Sales Closing Product Knowledge Relationship Management Lead Qualification High Volume Communication