Open to opportunities

Hakeem Pugh

@hakeempugh

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Results-driven sales and customer service professional with 13+ years experience.

United States

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What I'm looking for

I am looking for a role that values leadership and customer satisfaction, with opportunities for growth.

I am a results-driven sales and customer service professional with over 13 years of experience in sales, leadership, and office management. My journey has been marked by a commitment to excellence, as evidenced by my recognition as a top seller at Kirby Companies and my role as a skilled register process agent at Express Compliance. I have a strong background in handling inbound and outbound calls, data entry, and scheduling, which has equipped me with the skills necessary to thrive in fast-paced environments.

Throughout my career, I have consistently demonstrated my ability to build strong relationships with customers, leading to increased referrals and retention. My leadership experience as a Shift Lead and Office Scheduler at Federal Motor Carrier Safety Administration LLC has allowed me to manage daily operations effectively while fostering a productive environment for my team. Additionally, my freelance graphic and web design work has honed my creative skills, enabling me to deliver high-quality branding and marketing materials for various clients.

Experience

Work history, roles, and key accomplishments

Current

Register Process Agent

Current

Express Compliance

Jan 2024 - Present (1 year 5 months)

Handled inbound and outbound customer calls, assisting with compliance processes. Processed registrations and documentation, ensuring accuracy and efficiency.

Customer Service Data Entry Compliance Customer Support

Current

Freelance Designer

Current

Freelance

Jan 2010 - Present (15 years 5 months)

Utilized over 13 years of experience in graphic and web design for diverse clients. Proficiently designed branding, marketing materials, and website interfaces using Adobe Creative Suite.

Graphic Design Web Design Adobe Creative Suite Photoshop Illustrator InDesign Branding

Shift Lead & Office Scheduler

Federal Motor Carrier Safety Administration LLC

Jan 2018 - Dec 2023 (5 years 11 months)

Managed daily office operations, including opening and closing procedures. Created and optimized work schedules, providing leadership and guidance to team members.

Office Management Scheduling Leadership Team Management Operations Management Workflow Optimization

Top Sales Representative

Kirby Companies

Jan 2009 - Dec 2018 (9 years 11 months)

Achieved top seller status by consistently exceeding sales goals and building strong customer relationships. Conducted effective in-home product demonstrations, driving significant sales and increasing referrals.

Sales Customer Relationship Management Product Demonstrations Sales Goals Customer Retention

Education

Degrees, certifications, and relevant coursework

Boise State University

Certificate, Lead Management

Completed a specialized certificate program focused on lead management principles and strategies. Gained expertise in optimizing lead generation, nurturing, and conversion processes.

Various Institutions

Certificate, Business Management and Leadership

Undertook various individual courses to enhance knowledge in business management and leadership. Developed skills in strategic planning, team leadership, and operational efficiency.