Looking for a job

Serena User

@serenauser2

I build revenue through high-volume outbound prospecting, consultative sales, and trusted guidance through complex financial decisions.

United States

Message

What I'm looking for

I'm looking to bring my consultative, customer-first sales approach, high-volume prospecting experience, and disciplined follow-up to a fast-paced, metric-driven, high-growth organization.

I'm currently a Tax Advisor at Tax Debt Services, where I conduct 200+ inbound and outbound customer conversations daily, generate qualified opportunities, and close service agreements.

I use consultative discovery, empathy, and strategic objection handling to help people understand tax resolution options. I manage pipeline activity and follow-up in Logics CRM across phone, email, and SMS.

Previously, at Hello Mazda of Temecula, I guided customers through vehicle selection, financing, credit applications, contracts, and delivery while building long-term relationships. My background in insurance, debt resolution, hospitality, and leadership has strengthened my customer-first approach in high-volume environments.

Experience

Work history, roles, and key accomplishments

Current

Tax Advisor

Current

Tax Debt Services

Apr 2026 - Present (5 months)

Conducts 200+ outbound and inbound customer conversations daily using RingCentral, generating qualified opportunities through cold calling and follow-up campaigns. Manages pipeline activity and customer communications through LogicsCRM while building trust with clients facing complex financial challenges.