Open to opportunities

Chissel Robleto

@chisselrobleto

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Customer Success Analyst with a strong background in sales.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated Customer Success Analyst with a proven track record in delivering exceptional customer service and support. Currently, I work at Westgate Resorts, where I handle an average of 250 calls daily, exceeding performance quotas and consistently earning top performer status. My ability to memorize over 55 company products and services allows me to provide informed and effective solutions to customer inquiries.

Prior to my role at Westgate, I gained valuable experience as a Sales Associate at T-Mobile Communications and Marciano by Guess. In these positions, I honed my skills in customer engagement, inventory management, and sales strategies. I take pride in my ability to train new hires, ensuring they are well-equipped to meet customer needs and contribute to team success.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Analyst

Current

Westgate Resorts

Oct 2021 - Present (3 years 9 months)

Answered an average of 250 calls per day, exceeding quotas by 15%, and provided prompt customer service support with a professional, friendly, and patient attitude. Completed customer insight reports and accurately input over 12,000 units of sensitive data, while also training 12 new hires on company-specific policies, procedures, and compliance guidelines.

Data Entry Customer Service MS Office Suite Sales Marketing Technical Support Training Development Customer Satisfaction Call Center Operations

Sales Associate

T-Mobile Communications

Feb 2019 - Oct 2021 (2 years 8 months)

Ensured accurate inventory counts for over 120 items by counting stock and timely identifying and reconciling any discrepancies. Assisted over 100 customers per shift by answering questions, providing merchandise expertise, processing orders, and handling payments.

Inventory Management Customer Service Sales Merchandising Leadership Market Expansion Payment Processing Product Knowledge Communication Skills

Sales Associate

Marciano by Guess

Aug 2016 - Jan 2019 (2 years 5 months)

Greeted over 100 customers daily, assessing their needs and providing product recommendations, while handling various payment types including cash, credit cards, and electronic payments. Trained new hires on customer service and salesmanship skills, and utilized unique selling tactics to promote store credit cards and improve customer loyalty.