Open to opportunities

Elsa Szuts

@elsaszuts

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Dynamic Customer Success Specialist focused on enhancing client experiences.

United States

Message

What I'm looking for

I seek a role that leverages my expertise in customer success and administrative tasks, contributing to a thriving organization while fostering strong client relationships and enhancing service delivery.

I am a dynamic and results-driven Customer Success Specialist with a strong background in customer success, administrative support, and claims management. My expertise lies in enhancing customer experiences through proactive communication, efficient problem-solving, and meticulous data management. I have a proven ability to streamline processes, manage high volumes of data with accuracy, and deliver insights that drive business growth.

Throughout my career, I have utilized CRM tools like Salesforce and EMR systems to optimize operations and ensure seamless service delivery. I excel at identifying bottlenecks and implementing solutions that enhance workflow, reduce turnaround times, and optimize resource allocation. My commitment to ensuring compliance with legal and regulatory requirements has minimized risk and maintained organizational integrity, contributing to overall organizational success.

Experience

Work history, roles, and key accomplishments

Current

Member Services

Current

Everside Health

Jan 2022 - Present (3 years 5 months)

Articulated the value of the health model, coordinated outreach, and provided proactive support by analyzing trends and collecting data. Enhanced the client onboarding experience, increased customer satisfaction by 25%, and successfully managed remote operations.

Customer Management

Revenue Cycle Management Lead

LabCorp

Jan 2019 - Jan 2022 (3 years)

Facilitated communication between teams, conducted training, and provided coaching to maintain high service standards. Assisted with call escalations, processed discounts, reviewed EOBs, filed claims with insurance companies, and supervised a team of 11 specialists.

Team Member

PepsiCo

Jan 2013 - Jan 2019 (6 years)

Managed incoming and outbound calls from Spanish-speaking clients, processing and keying in orders accurately using Sibel CRM. Integrated numerous new accounts, negotiated contracts, fostered strong client relationships, and resolved customer concerns effectively.

CRM Negotiation