Darchane A
@darchanea
Motivated sales and customer service professional driving retention and revenue.
What I'm looking for
I am a motivated and personable sales and customer service representative with over four years of experience in fast-paced call center and retail environments. I consistently exceed sales goals, resolve issues professionally, and enhance customer experiences through strong interpersonal skills and product knowledge.
In technical support roles I have assisted large volumes of customers via phone and chat, diagnosed connectivity and application issues, and implemented retention strategies that significantly increased customer satisfaction and loyalty. I have contributed to product presentation improvements that reduced complaints and improved satisfaction metrics.
I have experience creating internal documentation, training new hires, and improving operational efficiency and employee retention. I am highly adaptable, incentive-driven, and passionate about delivering exceptional service while supporting team and company objectives.
Experience
Work history, roles, and key accomplishments
Technical Support Representative
Kelly Connect (Apple)
Jan 2023 - Present (2 years 9 months)
Assisted an average of 130 customers daily via phone and chat to diagnose and resolve technical issues, implemented retention strategies that increased customer satisfaction and loyalty by 40%, and led product presentation improvements reducing complaints by 78%.
Provided support to 100–200 customers daily across phone, email, and chat achieving a 93% satisfaction rate; created 5 internal documents and trained 6 hires, improving technical efficiency by 48% and reducing time-to-production by 41%.
Education
Degrees, certifications, and relevant coursework
John Marshall High School
High School Diploma, General Studies
High School Diploma from John Marshall High School, completed in 2018.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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