ONDREA VITAL
@ondreavital
Results-driven customer success specialist with expertise in data visualization and machine learning
What I'm looking for
As a seasoned customer success specialist with a strong background in data visualization and machine learning, I have consistently delivered exceptional results in fast-paced environments. With a proven track record of resolving complex customer issues and improving process efficiency, I am confident in my ability to drive business growth and excellence.
Throughout my career, I have honed my skills in knowledge management, presentation, and team leadership, allowing me to effectively communicate with cross-functional teams and drive strategic planning initiatives. My expertise in technical tools such as Zendesk, Slack, and Atlassian Suite has enabled me to streamline workflows and enhance customer experience.
With a strong passion for data analysis and problem-solving, I am committed to staying up-to-date with the latest industry trends and best practices. I am excited to leverage my skills and experience to drive business success and growth in a dynamic and innovative environment.
Experience
Work history, roles, and key accomplishments
Travel Agent
Travel Planners International /Sure Bliss Travel
Apr 2019 - Present (6 years 1 month)
Provide personalized travel recommendations, negotiate with suppliers, and create detailed travel itineraries.
Customer Success Specialist
UnitedHealth Group
May 2022 - Aug 2023 (1 year 3 months)
Troubleshoot and resolve account issues, ensure compliance with healthcare regulations, and maintain accurate patient records.
Social Media Marketing Executive Accounting Administrative Assistant
Schoeller Bleckman Energy Services
Aug 2018 - Mar 2020 (1 year 7 months)
Perform administrative tasks, manage team offsites, and oversee purchase order management.
Customer Success Specialist
AT&T Wireless
May 2016 - Aug 2018 (2 years 3 months)
Investigate and resolve customer concerns, assist with billing inquiries, and troubleshoot technical issues.
Mail Carrier
United States Postal Service
Mar 2016 - Jul 2016 (4 months)
Collect and deliver mail and packages along designated routes.
Education
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ONDREA hasn't added their education
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