Open to opportunities

Shanquela Berry

@shanquelaberry

Message

I am an energetic customer service professional delivering exceptional support and sales-driven solu

United States

Message

What I'm looking for

I seek a customer-facing role where I can apply my call-center and retail sales skills to deliver outstanding service, grow professionally, and contribute to a collaborative team focused on customer satisfaction.

I am an energetic customer service professional with several years of frontline experience in call center and retail environments. I consistently exceed expectations through strong time management, multitasking, and natural sales ability.

I resolve customer inquiries and complaints efficiently, handle high call volumes, and process transactions while maintaining customer confidentiality. I deliver memorable customer experiences, support merchandising and inventory tasks, and seek opportunities to grow in customer-facing roles.

Experience

Work history, roles, and key accomplishments

Call Center Customer Service Representative

Ford Air

Apr 2018 - Jul 2021 (3 years 3 months)

Answered inquiries by clarifying desired information through research and information retrieval. Responded efficiently and accurately to callers, explaining solutions and ensuring client satisfaction.

Information Retrieval Customer Support

Remote Customer Support Agent

H.H. Greg

Feb 2016 - May 2018 (2 years 3 months)

Managed high volumes of inbound and outbound calls efficiently while maintaining excellent customer service. Informed clients by explaining procedures, answering questions, and providing information.

Customer Service Outbound Calling Documentation Client Communication

Sales Associate

Wal-Mart

Nov 2014 - May 2016 (1 year 6 months)

Unloaded shipment trucks and organized merchandise for various departments. Operated a cash register, handling cash and processing credit card transactions.

Merchandising Sales