Open to opportunities

Shyanna Everette

@shyannaeverette

Message

Dedicated customer service representative with strong sales and leadership skills.

United States

Message

What I'm looking for

I am looking for a role that offers opportunities for growth and values teamwork.

With over eight years of experience in sales and customer service, I have developed a robust skill set that enables me to excel in fast-paced environments. My career began in retail, where I honed my abilities in customer interaction and problem-solving. Currently, I serve as a Customer Service Representative at Kelly Connect, where I handle over 90 calls daily, assisting customers with their Apple devices and ensuring their satisfaction.

I pride myself on my strategic relationship-building skills, which allow me to actively listen and resolve issues effectively. My commitment to excellence is reflected in my average customer satisfaction rating of 95%. I am passionate about personal and professional growth, and I thrive in self-directed environments where I can exceed expectations and contribute to team success.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Kelly Connect

Jul 2019 - Present (6 years)

Handled 90+ calls daily, assisting customers with Apple devices, data retrieval, and service cancellations. Maintained composure and courtesy, even during customer dissatisfaction, achieving a 95% customer satisfaction rating.

Customer Service Technical Support Data Entry Problem Solving Active Listening apple Windows Salesforce

Retail Sales Associate

The Soap Factory

Jul 2017 - Jul 2019 (2 years)

Assisted customers with product information and sales of bath and body items. Ensured a clean and organized retail environment.

Retail Sales Customer Service Sales Product Knowledge Merchandising Inventory Management Communication Teamwork Problem Solving

Retail Sales Associate

Fragrance Outlet

Jul 2017 - Jul 2019 (2 years)

Advised customers on fragrance selections and promoted sales of various products. Maintained product displays and handled cash transactions.

Retail Sales Customer Service Sales Product Knowledge Merchandising Inventory Management Communication Teamwork Problem Solving

Retail Sales Associate

Nick's Menswear

Jul 2017 - Jul 2019 (2 years)

Assisted customers with clothing selections and provided tailored recommendations. Processed transactions and maintained a tidy sales floor.

Retail Sales Customer Service Fashion Consulting Sales Product Knowledge Communication Teamwork Problem Solving Merchandising

Retail Sales Associate

Lucky Brand

Jul 2017 - Jul 2019 (2 years)

Engaged with customers to drive sales and provide product information. Managed inventory and maintained visual merchandising standards.

Retail Sales Customer Service Merchandising Inventory Management Sales Product Knowledge Communication Teamwork Problem Solving

Retail Sales Associate

Nine West

Jul 2017 - Jul 2019 (2 years)

Provided excellent customer service and achieved sales targets for footwear and accessories. Managed store displays and inventory.

Retail Sales Customer Service Sales Product Knowledge Merchandising Inventory Management Communication Teamwork Problem Solving

Education

Degrees, certifications, and relevant coursework

Central Texas College

Associate's Degree, Business Management

2024 -

Currently pursuing an Associate's Degree in Business Management. The curriculum focuses on foundational business principles and management strategies.