Open to opportunities

Marissa Anderson

@marissaanderson

Message

Enthusiastic Customer Success Specialist with 6+ years of experience.

United States

Message

What I'm looking for

I am looking for a role that values empathy and clarity, where I can leverage my skills to enhance customer experiences and drive meaningful results.

I am an exceptional Customer Success Specialist with over six years of experience dedicated to building and maintaining strong customer relationships. My analytical problem-solving skills and empathetic communication style allow me to provide clear instructional support, ensuring that clients feel understood and supported. I thrive in environments where I can translate complexity into clarity, helping clients navigate their challenges with confidence.

Throughout my career, I have demonstrated a commitment to purpose-driven work and compassionate service. My experience spans various roles, including Medicaid Eligibility Specialist and Technical Support Representative, where I have consistently received recognition for my excellence in job performance. I am passionate about creating tools and resources that empower others, and I believe that every interaction is an opportunity to make a positive impact.

Experience

Work history, roles, and key accomplishments

Current

Medicaid Eligibility Specialist

Current

Maximus

Jan 2022 - Present (3 years 6 months)

Processed and maintained over 280 cases monthly with a minimum 96% accuracy. Mentored and onboarded new team members, demonstrating strong communication and critical thinking.

Case Management Communication Critical Thinking Mentoring Data Entry Data Validation Record keeping

Data Entry & Claims Support Analyst

Maximus

Sep 2020 - Present (4 years 10 months)

Updated and maintained over 1,200 unemployment insurance records monthly, ensuring accuracy and confidentiality. Collaborated with cross-functional teams to detect fraud and improve data accuracy.

Data Entry Confidentiality Verbal Communication Fraud Detection CRM Cross Functional Collaboration

Technical & Customer Support Representative

OneSupport

Jun 2018 - Present (7 years 1 month)

Delivered clear, empathetic support to over 3,000 users, efficiently solving technical issues. Documented interactions with clarity and attention to detail, supporting data integrity and customer satisfaction.