UPUme Pauline
@umepauline
Dedicated Customer Success Associate with 3 years of experience.
United StatesWhat I'm looking for
I am a dedicated and empathetic Customer Success Associate with over three years of experience in customer support within the technology and e-commerce sectors. My proven ability to prioritize, multitask, and engage effectively with customers has consistently enhanced their experience and satisfaction. I am committed to collaborative teamwork and proactive problem-solving, ensuring exceptional service and support throughout the customer lifecycle.
Throughout my career, I have achieved notable successes, including a 95% customer satisfaction score and a 20% reduction in average response time to customer inquiries. My recognition as 'Employee of the Month' underscores my commitment to exceeding performance metrics and fostering positive customer relationships. I thrive in fast-paced environments and am adept at managing high volumes of inquiries while maintaining a calm and professional demeanor under pressure.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Achieve Test Prep
Mar 2023 - Apr 2024 (1 year 1 month)
Engaged with customers via live chat, email, and social media, providing timely assistance and solutions to inquiries. Collaborated with technical staff to troubleshoot and resolve customer issues, ensuring high satisfaction rates. Educated customers on product features and documented feedback for product improvement.
Customer Support Agent
A&S Drop shippers
Aug 2021 - Feb 2023 (1 year 6 months)
Delivered 24/7 telephonic and chat support, resolving customer inquiries related to products and billing. Maintained detailed records of customer interactions using CRM tools, contributing to a high customer satisfaction rate through efficient care.
Sales Representative
Dreamport ASAP Tickets
Feb 2020 - Aug 2021 (1 year 6 months)
Engaged with clients to promote and sell travel services, exceeding monthly sales targets through personalized service. Provided administrative support to sales and marketing teams, ensuring smooth booking processes.
Sales Representative
Eze Sales and Marketing
Feb 2019 - Jan 2020 (11 months)
Engaged with US-based clients to promote energy and electrical units, exceeding sales targets by leveraging data insights. Coordinated with team members to support end-to-end sales processes.
Education
Degrees, certifications, and relevant coursework
Cross River University of Technology
Bachelor of Science, Computer Science
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Ume?
You can contact Ume and 90k+ other talented remote workers on Himalayas.
Message UmeFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
