Looking for a job

Chimela Ugoji

@chimelaugoji

I manage enterprise customer relationships, resolve complex issues, and improve client retention across industrial sectors.

Nigeria

Message

What I'm looking for

I'm looking to help customers achieve successful outcomes through proactive communication, operational excellence, continuous process improvement, and strong cross-functional collaboration.

I'm currently managing enterprise client relationships at JC International across Oil & Gas, Marine, Engineering, and Construction, coordinating operational teams, technical inspection teams, and stakeholders to deliver services and resolve issues.

Across customer success, account management, sales, and project coordination roles, I've managed full customer lifecycles, CRM records, cross-functional delivery, reporting, and remote teams. I've supported retention improvements, digital sales growth, operational efficiency, and customer outcomes using Zoho CRM, data reporting, Agile methods, and digital communication tools.

Experience

Work history, roles, and key accomplishments

Current

Business Development Executive

Current

JC International

Feb 2026 - Present (8 months)

Served as primary relationship manager for enterprise accounts in Oil & Gas, Marine, Engineering, and Construction sectors. Coordinated client communications, tracked requests, and maintained long-term relationships with key clients.

Client Success Management Account Management CRM Stakeholder Management Project Coordination Client Communication Process Improvement

Sales & Account Executive

Tekniteed Group

Jun 2025 - Dec 2025 (6 months)

Managed the complete customer lifecycle from prospect engagement through post-sales support for industrial clients. Coordinated with engineering, operations, procurement, and OEM partners, and managed CRM records using Zoho CRM.

Zoho CRM Customer Relationship Management Sales Account Management Reporting Forecasting Remote Collaboration

Sales Account Executive

Vintage and Sequins

Aug 2021 - May 2022 (9 months)

Managed remote B2C sales operations and coordinated customer-facing activities across digital channels. Led a 3-person remote team and implemented customer tracking processes to improve service consistency.

Digital Sales Team Management Customer Acquisition Retention Upselling Social Media Marketing Instagram WhatsApp Facebook TikTok Email Marketing

Business Development Coordinator

Gulp Table Water Manufacturing Company

Aug 2016 - Jun 2021 (4 years 10 months)

Led a team of 5+ personnel while coordinating business development, logistics, supply chain, and operational activities. Implemented logistics initiatives that improved operational efficiency by 5% and supported customer retention improvements.

Business Development Logistics Supply Chain Team Leadership Customer Engagement QA&QC NAFDAC Compliance Stakeholder Coordination

IT Project Coordinator

Light of Christ Academy

Led IT-related projects involving IT support, architecture, and stakeholder coordination. Applied Agile project management and delivered training on Microsoft Office and Google Sheets.

Project Management Agile Training Microsoft Office Google Sheets