At Ranking Copilot, I manage onboarding for 20+ law firm clients, guide them through their first submission cycle, and connect Sales with Customer Success to maintain a consistent client experience. I also built a HubSpot lifecycle automation workflow that replaced manual spreadsheet tracking.
I lead targeted email and LinkedIn outreach using Apollo, Meet Alfred, LinkedIn Sales Navigator, and manual research, contributing to 40+ demo bookings. Previously at Sekani Martini International, I used CRM-led outreach, personalized Loom presentations, and tailored follow-ups to strengthen engagement and retention.
Across client success, operations, and administrative roles, I've improved customer satisfaction, retention, scheduling, and service delivery through structured processes and proactive communication. I bring hands-on experience resolving customer issues, managing client relationships, conducting market research, and turning customer needs into practical solutions.
