Looking for a job

Helen Udekwesi

@helenudekwesi

Message

I build lasting client relationships and improve retention, service delivery, and operations in financial services.

Nigeria

Message

What I'm looking for

I'm seeking remote international opportunities in Customer Success, Account Management, Relationship Management, Sales, or Operations, where I can strengthen client retention, service delivery, and cross-functional coordination.

I've spent 15+ years supporting high-value clients and financial-services operations, most recently at Citibank Nigeria.

As a Relationship Associate, I managed client relationships, developed renewal and retention strategies, and used HubSpot to monitor client health, renewal milestones, and pipeline activity.

I partnered with credit and treasury teams to resolve service issues, reviewed financial statements to identify risks, and supported pricing and retention discussions.

Across trade operations and banking, I've managed documentation, disputes, AML reporting, reconciliations, multi-currency operations, and process improvements while maintaining accurate, responsive service delivery.

Experience

Work history, roles, and key accomplishments

Relationship Associate

Citibank Nigeria

Jul 2021 - Jan 2026 (4 years 6 months)

Managed high-value client relationships and developed tailored renewal and retention strategies. Used HubSpot CRM to track client health and coordinate with credit and treasury teams.

HubSpot Customer Relationship Management Financial Analysis Renewal Strategy Retention Strategy Cross functional Coordination

Trade Specialist

Citibank Nigeria

Feb 2020 - Jun 2021 (1 year 4 months)

Managed trade documentation and operational processes in line with compliance and risk standards. Audited digital trade platforms and supported improvements to operational turnaround times.

Trade Documentation Compliance Risk Control Operational Efficiency Conflict Resolution Reporting

Bank Teller

Citibank Nigeria

Apr 2014 - Jan 2020 (5 years 9 months)

Processed high-volume banking transactions and reconciliations with strong attention to accuracy and controls. Prepared AML reports and managed multi-currency cash operations with zero variance.

Banking Operations Reconciliations AML Multi Currency Management Reporting Accuracy

Executive Assistant

ExxonMobil Oil Producing Unlimited

Mar 2010 - Apr 2011 (1 year 1 month)

Coordinated international travel, logistics, scheduling, and administrative support for executive leadership. Managed expense reporting and supported departmental financial audits.

Executive Support Travel Coordination Expense Reporting Financial Audit Documentation