Open to opportunities

Chioma Chukwukadibia

@chiomachukwukadibia

Message

Customer Success Manager driving adoption, retention, and revenue growth in B2B SaaS and marketplace environments.

Nigeria

Message

What I'm looking for

I seek a customer-success or operations role at a growth-oriented B2B SaaS/marketplace where I can scale onboarding, reduce churn, and drive revenue through data-informed client engagement.

I am a client-centric Customer Success Manager with 3+ years in B2B SaaS and marketplace environments, focused on onboarding, retention, and revenue impact. I prioritize structured engagement strategies that turn user insight into measurable business outcomes.

At my current role I rolled out SOPs that increased stakeholder adoption by 30% and collaborated with Sales to grow agritech revenue by 15%. I also negotiated high-value supply contracts that improved transaction margins by 10% and improved app engagement by 25% through close work with tech teams.

I manage cross-border operations and ensure QA and regulatory compliance, coordinating timely commodity deliveries across Nigeria and East Africa. I regularly produce performance dashboards, transaction tracking, and client health monitoring to guide supply chain and commercial decisions.

I am proficient with CRM and analytics tools (HubSpot, Siebel, Minsat), run NPS and sentiment scoring programs to reduce churn, and enjoy converting client feedback into product improvements and training materials that increase platform adoption.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Zowasel Limited

Jul 2023 - Present (2 years 1 month)

Rolled out onboarding SOPs, increasing stakeholder adoption by 30% and collaborated with Sales to grow agritech revenue by 15%. Managed cross-border operations and improved app engagement by 25% through product-driven UX improvements and closed contracts that raised margins by 10%.

Customer Success Onboarding Stakeholder Management HubSpot CRM Product Feedback NPS Contract Negotiation

Customer Service Officer / Vendor Manager

American Air Sea Cargo

Jan 2022 - Jun 2023 (1 year 5 months)

Onboarded logistics vendors and ensured warehouse and delivery compliance to improve operational reliability. Coordinated supply movement, packaging, and delivery tracking to streamline stakeholder operations.

Vendor Management Logistics Coordination Vendor Onboarding Contract Management Supply Chain

Customer Care Representative

MTN Nigeria

Oct 2012 - Dec 2015 (3 years 2 months)

Resolved customer issues with a 90%+ first-response rate and consistently exceeded daily productivity KPIs, improving customer satisfaction and retention. Educated users on product offerings and captured feedback to drive service improvements.

Customer Support CRM Ticketing Troubleshooting KPIs Call Center Operations Customer Education

Marketing Executive

Mayfield Microfinance Bank

Jan 2012 - Sep 2012 (8 months)

Developed strong client relationships and consistently exceeded monthly targets while processing financial transactions with 100% ledger accuracy. Supported customer acquisition and retention initiatives through targeted outreach.

Marketing Client Relations Sales Targets Reporting Customer Acquisition