Open to opportunities

Ijeoma Chukwuemeka

@ijeomachukwuemeka

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Customer Success Manager driving retention, onboarding, and account growth with analytics and Salesforce.

Nigeria

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What I'm looking for

I’m looking for a Customer Success role where I can lead strategic accounts, strengthen onboarding and adoption, analyze account health with data, and partner cross-functionally to drive retention and measurable growth.

I’m a Customer Success and Account Management professional with over 8 years of experience delivering exceptional customer experiences, driving account growth, and building long-term client relationships across telecommunications and fintech.

I lead enterprise customer engagements end-to-end—onboarding, stakeholder engagement, business reviews, account health management, and escalations—while using Salesforce CRM and performance reporting to translate customer performance trends into actionable recommendations. Known for proactively resolving customer issues and helping clients maximize value, I coordinate cross-functional teams to improve solution adoption, satisfaction, and retention.

Experience

Work history, roles, and key accomplishments

Current

Strategic Accounts Partner

Current

MTN Nigeria

Jun 2023 - Present (3 years)

Serves as primary relationship manager for strategic enterprise accounts, conducting business reviews to identify growth opportunities and improve account health. Leads onboarding, product demonstrations, executive reporting, and escalation management to support customer retention and expansion.

Customer Success Management Account Management Customer Retention Customer Onboarding Stakeholder Engagement Salesforce CRM Escalation Management performance reporting

Sales & Customer Support Rep

MTN Nigeria

Jan 2021 - May 2023 (2 years 4 months)

Provided sales and customer support to customers, distributors, and retail partners through proactive communication and issue resolution. Delivered onboarding and product training, monitored performance metrics, and prepared reports to improve customer experience and retention.

Customer Support Customer Onboarding Product Training performance reporting Data Analysis Stakeholder Engagement Cross Functional Collaboration Customer Relationship Management Salesforce CRM

Customer Support Rep (YDFS)

MTN Nigeria

Aug 2019 - Dec 2020 (1 year 4 months)

Supported customers and channel partners for digital financial products by coordinating inquiries, issue resolution, and customer education. Maintained interaction records and analyzed support trends to improve adoption and customer satisfaction.

Customer Education Customer Support Onboarding Trend Analysis Customer Satisfaction Channel Partner Management Cross functional Coordination

Promotions Supervisor

First Katalyst Marketing

Feb 2016 - Feb 2017 (1 year)

Led promotional campaigns and coordinated field teams to improve market execution and partner relationships. Collected customer feedback and market intelligence, produced performance reports, and trained/coached field personnel to support product launches.

Field Sales Support Campaigns Training & Coaching Distributor Management Market Intelligence performance reporting Stakeholder Engagement Process Improvement

Customer Service Representative

First Katalyst Marketing

Feb 2015 - Feb 2016 (1 year)

Handled customer support through email and chat, resolving account, billing, and product/service inquiries. Managed support tickets and escalations using Salesforce CRM and Zendesk while maintaining accurate customer records and interaction histories to support retention.