Open to opportunities

Adewole Bolanle

@bolanle

I’m a customer success professional helping businesses retain customers and improve onboarding with data-driven strategies.

Nigeria

Message

What I'm looking for

I’m looking for a customer success role where I can own retention and adoption, improve onboarding, and use customer data and feedback to drive measurable results like CSAT, FCR, and churn reduction—while collaborating cross-functionally.

I’m a customer success and relationship leader with 6+ years managing enterprise and high-volume accounts. I convert 5,000+ prospects into loyal customers, drive a 35% repeat rate, and exceed retention goals by 10–15% through onboarding, engagement, and lifecycle management.

I’m known for combining customer empathy with data-driven strategies to boost adoption, loyalty, and revenue. I’ve delivered 90% CSAT and 85% FCR while cutting onboarding time by 30%, and I use customer behavior and feedback to reduce churn and improve service delivery.

Beyond customer success, I’ve built brand and corporate communication workflows and supported growth through content strategy and digital campaigns. From customer support and lead generation to retention-focused reporting, I bring a practical, process-optimized approach that strengthens adoption and long-term customer relationships.

Experience

Work history, roles, and key accomplishments

Current

Customer Relationship Manager

Current

Payskul Limited

Sep 2025 - Present (8 months)

Served as the primary point of contact for customer inquiries, complaints, and service requests. Led onboarding, issue resolution and escalation, and partnered with internal teams to improve satisfaction, engagement, and retention.

Customer Relationship Management Customer Onboarding Customer Escalation Customer Lifecycle Management Customer Retention Customer Feedback Analysis Cross Functional Collaboration

Brand & Corporate Comms Manager

Akkountancy Pro Limited

Jun 2025 - Nov 2025 (5 months)

Led brand positioning and corporate communication strategies for the training and consultancy sector. Managed content and social media presence to increase audience engagement by 40% in the first quarter and improved internal alignment and messaging consistency by 30% through communication workflows.

Positioning Corporate Communications Content Strategy Social Media Management Workflow Design Digital Campaigns Brand Communications

Customer Support

Beegun

Jan 2019 - Jan 2024 (5 years)

Engaged 3,700 potential customers via social media campaigns and converted 24% into repeat customers using targeted nurturing strategies. Maintained 90% CSAT, built engagement workflows and SOPs to improve efficiency by 25%, and ran cross-platform content campaigns to boost product visibility and lead generation.

Customer Support Campaigns Lead Nurturing SOP Development

Sales & Customer Services Manager

Allure Beauty Product

Jan 2019 - Jan 2022 (3 years)

Engaged 1,350 potential customers and converted 11% into loyal returning buyers, increasing customer retention rate by 11%. Improved first contact resolution to 85%, reduced repeat inquiries by 25%, and cut onboarding time by 30% by designing and rolling out a streamlined onboarding process.

Customer Retention Strategy Onboarding First Contact Resolutions Complaint Handling