Oluwaseye Sangorinde

Spearheaded student engagement and admissions processes, developing programs that boosted student participation by 30% and ensured seamless international placement delivery.

Resolved student complaints with a 95% first-contact resolution rate and collaborated with faculty to improve retention, contributing to a 10% increase in student retention.

Managed key accounts and coordinated with sales to identify upsell opportunities, implementing personalized engagement plans that reduced client churn by 10%.

Managed multichannel customer interactions and resolved escalations with a 95% first-contact resolution rate while training junior staff to improve service delivery.

Provided executive assistance including logistics, travel coordination, and confidential administrative support to the CEO, ensuring smooth day-to-day operations.

Led operational teams and streamlined processes, achieving a 30% reduction in turnaround time and improving inventory and delivery coordination with logistics teams.

Grade: GPA 3.1/4

Activities and societies: Assistant Financial Secretary; Vice President; Sports Director; NAMS General Election Chairman — managed financial records, organized events and forums, coordinated inter-departmental sports competitions.

Completed a Higher National Diploma in Marketing with a GPA of 3.1/4 at Lagos State Polytechnic.