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Oluwaseye Sangorinde

@oluwaseyesangorinde

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I am a Customer Success Manager improving retention and client satisfaction.

Nigeria

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What I'm looking for

I seek a customer-success or account leadership role in a collaborative company where I can lead teams, apply CRM and data-driven strategies, and drive retention and operational improvements.

I am a results-driven Client Retention Specialist and Customer Success Manager with over five years of experience improving customer satisfaction, retention, and operational efficiency.

I increased client retention by 15% through personalized engagement, achieved a 95% first-contact resolution rate, and reduced operational turnaround time by 30% through process improvements.

I have led teams of 10+ customer service professionals, collaborated cross-functionally to improve order processing accuracy by 25%, and implemented data-driven strategies using CRM systems like Salesforce, HubSpot, and Zendesk.

I seek to lead customer success initiatives, mentor teams, and apply scalable processes and analytics to drive measurable business outcomes and long-term client loyalty.

Experience

Work history, roles, and key accomplishments

Current

Senior Admission Counselor

Current

3ag Global Resources Ltd.

Jul 2024 - Present (1 year 11 months)

Spearheaded student engagement and admissions processes, developing programs that boosted student participation by 30% and ensured seamless international placement delivery.

Enrollment management CRM Student Engagement Cross Functional Collaboration Counseling Process Improvement

International Student Adviser

Unicaf Educational Services Limited

Aug 2023 - Jun 2024 (10 months)

Resolved student complaints with a 95% first-contact resolution rate and collaborated with faculty to improve retention, contributing to a 10% increase in student retention.

CRM Documentation Compliance Retention Strategy

Account Manager

BFree Africa

Jan 2022 - Jun 2022 (5 months)

Managed key accounts and coordinated with sales to identify upsell opportunities, implementing personalized engagement plans that reduced client churn by 10%.

Account Management Upselling CRM Relationship Building Reporting

Customer Service Specialist

Outcess Solution

Feb 2021 - Jan 2022 (11 months)

Managed multichannel customer interactions and resolved escalations with a 95% first-contact resolution rate while training junior staff to improve service delivery.

Customer Support Escalation Management CRM Training Documentation

Personal Assistant

Batdeen Oil Venture

Nov 2018 - Jan 2021 (2 years 2 months)

Provided executive assistance including logistics, travel coordination, and confidential administrative support to the CEO, ensuring smooth day-to-day operations.

Executive Assistance Administrative Support Logistics Coordination Confidentiality Calendar Management

Operations Supervisor

Capital Oil & Gas

Feb 2016 - May 2019 (3 years 3 months)

Led operational teams and streamlined processes, achieving a 30% reduction in turnaround time and improving inventory and delivery coordination with logistics teams.

Operations Management Team Leadership Process Improvement Supply Chain Coordination Inventory Management

Education

Degrees, certifications, and relevant coursework

Lagos State Polytechnic

Higher National Diploma, Marketing

Grade: GPA 3.1/4

Activities and societies: Assistant Financial Secretary; Vice President; Sports Director; NAMS General Election Chairman — managed financial records, organized events and forums, coordinated inter-departmental sports competitions.

Completed a Higher National Diploma in Marketing with a GPA of 3.1/4 at Lagos State Polytechnic.