Karen Ugo

Managed all business relations and client support activities, ensuring seamless operations. Monitored online platforms and efficiently resolved client complaints, enhancing customer satisfaction.

Developed effective sales strategies and cultivated long-term client relationships. Scheduled regular customer check-ins and expertly handled escalations, ensuring client satisfaction.

Developed and executed comprehensive public relations strategies. Managed social media platforms and crafted official communications, enhancing the university's public image.

Maintained high-value client accounts and oversaw team performance to ensure optimal service delivery. Led strategic meetings and optimized customer engagement, contributing to business growth.

Built and maintained professional relationships with key accounts, fostering strong partnerships. Designed tailored solutions that addressed evolving customer needs, ensuring client satisfaction.

Provided comprehensive support for administration, logistics, and client communication. Handled travel arrangements, scheduling, and event coordination, ensuring smooth operations.

Currently pursuing a Google Data Analytics Professional Certificate to enhance skills in data analysis and interpretation. This ongoing program focuses on practical applications of data tools and methodologies.

Obtained a Workplace Foundational Skills Certificate, focusing on essential professional competencies for effective workplace performance. This program covered key areas such as communication, teamwork, and problem-solving.

Completed a Product Management Certificate program, gaining expertise in product lifecycle management, market analysis, and strategic product development. This certification equipped me with essential skills for driving product success.

Earned a Bachelor of Arts degree with a dual focus on Archaeology and English. This interdisciplinary program developed strong analytical, research, and communication skills, preparing me for diverse professional roles.