wonders eke
@wonderseke
Customer Success professional and PMP driving adoption, engagement, and customer satisfaction.
NigeriaWhat I'm looking for
I am a customer-focused professional with 7+ years' experience in client engagement, support, onboarding, training, and stakeholder communication. I combine strong relationship management with technical familiarity (SAP, MS Project, Power BI, Excel, CRM) to build trust, resolve issues, and improve retention.
As a certified PMP pivoting into Customer Success, I have led onboarding and training, created usage dashboards and reports, and served as a primary contact for internal and external stakeholders to ensure timely support and long-term engagement.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
United Bank for Africa Plc
Sep 2022 - Present (3 years)
Served as primary contact for internal stakeholders and external partners, conducted onboarding and training, and created customer usage dashboards that improved visibility and decision-making to drive satisfaction and retention.
Client Engagement Specialist
Studio Contra Ltd
Aug 2021 - Aug 2022 (1 year)
Partnered with international clients to manage the customer journey from onboarding to delivery, facilitated review meetings, and produced customer-facing resources that improved adoption.
Customer Support Coordinator
AlphaMead Development Company Ltd
May 2019 - Jul 2021 (2 years 2 months)
Acted as customer liaison to resolve issues, developed progress reports and insights to support retention, and managed communications during risk assessments and service updates.
Site Architect / Project Coordinator
Seventh Space Ltd
Oct 2018 - Apr 2019 (6 months)
Provided customer support and onboarding across the service lifecycle, prepared progress reports, and produced tutorial-style materials to help clients adopt new offerings.
Customer Service Officer
Heritage Banking Company
Sep 2013 - Aug 2016 (2 years 11 months)
Handled daily customer requests for international remittances, ensured compliance and fast service, and prepared reports for regulators and customers to ensure transparency.
Client Support Officer
Cadbury Nigeria Plc
Nov 2011 - May 2013 (1 year 6 months)
Assisted internal clients with facility requests and service support, delivered safety onboarding and training sessions, and produced regular service reports for stakeholders.
Education
Degrees, certifications, and relevant coursework
CUCovenant University
Master of Science, Architecture
2016 - 2018
Grade: Distinction
Completed a Master of Science in Architecture with distinction, focusing on advanced architectural design and research.
CUCovenant University
Bachelor of Science, Architecture
2007 - 2011
Grade: Second Class Upper
Completed a Bachelor of Science in Architecture, graduating with Second Class Upper honors.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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