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Caroline Wangui

@carolinewangui4

Customer support specialist at Majorel Kenya who resolved customer issues and documented cases in CRM systems.

At Majorel Kenya, I responded to customer inquiries, resolved complaints, and provided first-level technical support. I recorded customer interactions and resolutions in the CRM system and escalated complex concerns for follow-up.

At Coveted HR Consulting Ltd, I provided administrative and HR support, maintained confidential records, and helped coordinate recruitment and client placement. I also supported payroll processing, including NHIF and NSSF contributions.

Earlier, I supported customers in sales and cashier roles at Mount Kenya Hardware and Starehe Link Hotel, handling transactions and responding to product or service questions. As a secretary for Persons Living with Disability – Embakasi North, I maintained records, prepared meeting minutes, and coordinated communication.

I also taught German at Prairie School Ngara, preparing lessons and monitoring student progress. My training includes a Diploma in Hotel & Catering Management and German Language studies from Unity College of Professional Studies, as well as a Certificate in Computer Studies from Karnskill College.

Experience

Work history, roles, and key accomplishments

Customer Care Agent

Majorel Kenya

Aug 2021 - Jan 2024 (2 years 5 months)

Responded to customer inquiries, resolved complaints, and provided first-level technical support. Logged interactions in CRM and escalated complex issues to ensure timely resolution.

Customer Service CRM Complaint Resolution First Level Support Data Entry Escalation Management KPI Tracking Teamwork

Human Resource Assistant

Coveted HR Consulting Ltd

Mar 2020 - Jul 2021 (1 year 4 months)

Provided administrative and operational support, coordinated recruitment and client outreach, and managed HR records. Supported payroll processing and scheduled meetings and interviews.

Administrative Support HR Administration Recruitment support Payroll Support Client Communication Data Entry Scheduling Confidential Information Handling

German Teacher

Prairie School Ngara

Jan 2020 - Mar 2020 (2 months)

Delivered structured German language lessons, assessed student progress, and prepared learning materials. Maintained an engaging and inclusive learning environment.

Teaching German Lesson Planning Student Assessment Curriculum Development Classroom Management

Sales Person

Mount Kenya Hardware

Jul 2019 - Dec 2019 (5 months)

Assisted customers with product inquiries, processed sales transactions, and maintained product knowledge. Monitored inventory and supported restocking activities.

Customer Service Sales Product Knowledge Inventory Management Upselling Transaction Processing

Cashier

Mount Kenya Hardware

Sep 2018 - Jun 2019 (9 months)

Processed customer payments accurately, balanced daily sales, and reconciled cash registers. Handled refunds and exchanges professionally.

Cash Handling Payment Processing Reconciliations Customer Service Record keeping

Cashier & Waiter

Starehe Link Hotel

Jan 2018 - Sep 2018 (8 months)

Processed payments, managed cash register operations, and delivered professional customer service. Served food and beverages while maintaining service standards.

Cash Handling Customer Service Food Service POS systems Order Management Team Coordination

Secretary

Persons Living with Disability – Embakasi North

Jan 2015 - Dec 2017 (2 years 11 months)

Collected and maintained data on individuals with disabilities, registered members for programs, and prepared meeting minutes. Coordinated communication and organized community events.

Data Entry Record keeping Meeting Coordination Correspondence Management Event Coordination Confidential Information Handling