Looking for a job

Geena wangari

@staceywangari

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Experienced customer service rep skilled in communication, problem-solving, and support.

Kenya

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What I'm looking for

I’m seeking a remote customer service role where I can apply my communication skills, solve problems, and enhance customer satisfaction. I value a collaborative environment, opportunities for growth, and a company that prioritizes customer experience.

I am a passionate and energetic individual with over two years of hands-on experience in customer support. I am excited to explore the virtual assistant field, but I am also very interested in continuing my work in customer service. I enjoy helping people, solving problems, and ensuring everyone I interact with has a positive experience. Although I am new to the virtual assistant role, I am a fast learner and eager to expand my skills. I am seeking an opportunity where I can contribute to a great team, take on new challenges, and help businesses succeed

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Kenchic Inn

Jan 2022 - Apr 2024 (2 years 3 months)

Served as the primary contact for customer support, both in-person and online, ensuring customer satisfaction. Managed social media channels to enhance online presence and responded to inquiries promptly. Collaborated with a team to improve customer experience and developed strong interpersonal skills.

Customer Service Social Media Management Interpersonal Skills Problem Solving Team Collaboration Customer Advocacy

Retail Assistant

Farmyard Ventures

Jan 2018 - Jan 2022 (4 years)

Assisted customers in-store by providing product recommendations and ensuring a positive shopping experience. Handled returns and resolved customer issues with a focus on positive outcomes. Maintained store organization to facilitate easy navigation for customers.

Customer Service Problem Solving Empathy Store Organization Communication retail management