Looking for a job

Joyce Muhura

@joycemuhura

Message

I deliver empathetic customer support, front-office service, and reliable virtual administrative assistance.

Kenya

Message

What I'm looking for

I'm looking for a customer support, customer care, or virtual assistant role where I can provide clear, empathetic assistance, manage administrative tasks, collaborate remotely, and help improve customer satisfaction.

I've supported guests at Adonai Hotel as a cashier and customer-facing front-office contact, handling enquiries, payments, service concerns, and follow-ups with care and professionalism.

I coordinate with front desk, housekeeping, and other teams to resolve requests efficiently while maintaining accurate records and protecting confidential information. My experience also includes telephone support, complaint handling, and building positive customer relationships during busy periods.

Through ALX Virtual Assistant training and practical customer support work, I've built skills in email management, calendar support, data entry, online research, digital organization, customer support workflows, and remote collaboration.

Experience

Work history, roles, and key accomplishments

Cashier | Customer Service & Front-Office Support

Adonai Hotel

Jan 2025 - Apr 2026 (1 year 3 months)

Served as a customer-facing point of contact, welcoming guests and responding to enquiries, requests, and concerns. Handled customer interactions professionally, processed payments accurately, and coordinated with internal teams to ensure timely resolution of service issues.

Customer Service Front Office Support Cashiering Payment Processing Problem Solving Record keeping Team Coordination Multitasking

Virtual Assistant Trainee

ALX

Jan 2025 - Dec 2025 (11 months)

Completed virtual assistant training covering remote administrative support, customer communication, email and calendar management, data entry, and digital organization. Developed practical skills in Microsoft Office, Google Workspace, and online collaboration tools.

Virtual Assistant Email Management Calendar Management Data Entry Online Research Microsoft Office Google Workspace Digital Organizing Time Management

Teacher

Muthenya Junior Academy

Jan 2024 - Nov 2024 (10 months)

Communicated regularly with students, parents, and colleagues, adapting communication to different needs. Managed challenging situations calmly, maintained accurate records, and coordinated with administration to support smooth daily operations.

Active Listening Problem Solving Record keeping Report Preparation Coordination Time Management Confidentiality Conflict Management