I seek a role to utilize and expand my expertise in Customer Care while helping companies achieve their business objectives.
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@bhokejoyce
4+ years experienced Customer Support Specialist. CRMs: Salesforce (Service Cloud) and Zendesk.
I seek a role to utilize and expand my expertise in Customer Care while helping companies achieve their business objectives.
I am a dedicated customer care professional with a strong background in data entry and administrative support. With a Bachelor of Arts in English and Literature from Egerton University, I have honed my communication skills, enabling me to effectively engage with clients and stakeholders. My experience as a Supplier Support Associate at Assent Compliance has equipped me with the ability to handle inquiries, troubleshoot issues, and manage compliance data efficiently.
Throughout my career, I have demonstrated my commitment to personal and professional growth. My proficiency in various software tools, including Salesforce and Zendesk, allows me to streamline processes and enhance productivity. I am passionate about contributing to business growth while continuously developing my skills.
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Work history, roles, and key accomplishments
Assent Compliance
Jan 2020 - Oct 2024 (4 years 9 months)
Managed client supplier inquiries and troubleshooting via email, live chats, and calls. Gathered and managed product compliance data, conducted data entry, and collaborated with other departments to ensure effective task resolution.
Leonard Cheshire Disability and Social Impact Institute
Jun 2017 - Mar 2019 (1 year 9 months)
Trained parents on Table Banking skills and Entrepreneurship. Created linkages for legal recognition and loan access, and prepared monthly inclusive reports for evaluation.
St Mary’s Mabera Girls Secondary School
Jan 2012 - Apr 2012 (3 months)
Assisted in teaching Life Skills and provided psychosocial counseling and guidance to students.
Kuria East Constituency Development Fund
Handled office correspondences, linked clients with departments, organized meetings, and maintained proper data records.
Degrees, certifications, and relevant coursework
Bachelors of Education Arts (English and Literature)
2013 - 2017
Software and tools used professionally
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