Linah AanyangoLA
Open to opportunities

Linah Aanyango

@linahaanyango

Dedicated customer service specialist with strong communication skills.

Kenya
Message

What I'm looking for

I seek a role that fosters growth and allows me to utilize my skills in customer service and administration.

I am a flexible and reliable customer service specialist based in Nairobi, Kenya. With a diploma in Institutional Catering and Accommodation Management, I have honed my skills in customer service and safety support, ensuring that I provide exceptional assistance to clients. My experience as a customer support agent for the UK market has equipped me with the ability to handle queries with professionalism and efficiency.

Currently, I serve as a Full-Time Mentor with Generation Kenya, where I guide young professionals in their career readiness. My recent promotion to the safety team as a Subject Matter Expert reflects my commitment to performance and leadership. I am passionate about fostering growth in others while continuously seeking opportunities to develop my own skills.

Experience

Work history, roles, and key accomplishments

KU

Administrative Assistant

Kudheiha Workers Union

Jan 2017 - Dec 2019 (2 years 11 months)

Handled clerical duties and ensured smooth day-to-day office operations. Managed correspondence, organized files, and supported staff.

TH

Industrial Attachment

The Clarion Hotel

Jan 2015 - Dec 2016 (1 year 11 months)

Shortlisted and trained at The Clarion Hotel, gaining invaluable early exposure to professional hospitality standards. Acquired practical skills in hotel operations and guest services.

SH

Industrial Attachment

Southern Sun Mayfair Hotel

Jan 2015 - Dec 2016 (1 year 11 months)

Shortlisted and trained at Southern Sun Mayfair Hotel, gaining invaluable early exposure to professional hospitality standards. Acquired practical skills in hotel operations and guest services.

Education

Degrees, certifications, and relevant coursework

AA

ALX Africa

Virtual Assistant Course, Virtual Administration

Currently undertaking a virtual assistant course at ALX Africa, focusing on developing skills essential for remote administrative support and online business operations. This ongoing program is enhancing my capabilities in virtual administration.

TK

The Technical University of Kenya

Diploma in Institutional Catering and Accommodation Management, Institutional Catering and Accommodation Management

Undertook a wide array of subjects necessary for a career in institutional catering and accommodation management. Key subjects included Food Production, Front Office Management, Accommodation Management, and various business and management principles.

AP

African Institute of Research and Professional

Certificate in Basic Computer Skills, Basic Computer Skills

Completed a certificate program focused on fundamental computer skills. This included training in essential software applications and general computer literacy.

PS

Parklands Arya Girls High School

Kenya Certificate of Secondary Education (K.C.S.E), General Studies

Completed secondary education, earning the Kenya Certificate of Secondary Education (K.C.S.E). This foundational education prepared me for further academic and professional pursuits.

Tech stack

Software and tools used professionally

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Linah Aanyango - Safety Team - Subject Matter Expert - Majorel | Himalayas