Linah Aanyango
@linahaanyango
Dedicated customer service specialist with strong communication skills.
What I'm looking for
I am a flexible and reliable customer service specialist based in Nairobi, Kenya. With a diploma in Institutional Catering and Accommodation Management, I have honed my skills in customer service and safety support, ensuring that I provide exceptional assistance to clients. My experience as a customer support agent for the UK market has equipped me with the ability to handle queries with professionalism and efficiency.
Currently, I serve as a Full-Time Mentor with Generation Kenya, where I guide young professionals in their career readiness. My recent promotion to the safety team as a Subject Matter Expert reflects my commitment to performance and leadership. I am passionate about fostering growth in others while continuously seeking opportunities to develop my own skills.
Experience
Work history, roles, and key accomplishments
Safety Team - Subject Matter Expert
Majorel
Aug 2023 - Present (1 year 10 months)
Promoted to the safety team where I currently work as a subject matter expert, ensuring safety and compliance within support operations. This promotion is a testament to performance and leadership.
Full-Time Mentor
Generation Kenya
Jan 2025 - Present (5 months)
Currently mentoring young professionals enrolled in career readiness programs, providing guidance, support, and coaching to foster their professional development. Actively shaping future professionals through dedicated mentorship.
Customer Support Agent
Majorel
Jan 2021 - Dec 2022 (1 year 11 months)
Started as a customer support agent handling UK customer queries with professionalism and efficiency. Provided excellent customer service to a diverse client base.
Administrative Assistant
Kudheiha Workers Union
Jan 2017 - Dec 2019 (2 years 11 months)
Handled clerical duties and ensured smooth day-to-day office operations. Managed correspondence, organized files, and supported staff.
Personal Assistant
Joe N. Mwanthi Co Associates
Jan 2019 - Dec 2021 (2 years 11 months)
Supported senior-level legal practice with administrative and organizational tasks. Managed schedules, prepared documents, and maintained client records.
Industrial Attachment
The Clarion Hotel
Jan 2015 - Dec 2016 (1 year 11 months)
Shortlisted and trained at The Clarion Hotel, gaining invaluable early exposure to professional hospitality standards. Acquired practical skills in hotel operations and guest services.
Industrial Attachment
Southern Sun Mayfair Hotel
Jan 2015 - Dec 2016 (1 year 11 months)
Shortlisted and trained at Southern Sun Mayfair Hotel, gaining invaluable early exposure to professional hospitality standards. Acquired practical skills in hotel operations and guest services.
Education
Degrees, certifications, and relevant coursework
ALX Africa
Virtual Assistant Course, Virtual Administration
Currently undertaking a virtual assistant course at ALX Africa, focusing on developing skills essential for remote administrative support and online business operations. This ongoing program is enhancing my capabilities in virtual administration.
The Technical University of Kenya
Diploma in Institutional Catering and Accommodation Management, Institutional Catering and Accommodation Management
Undertook a wide array of subjects necessary for a career in institutional catering and accommodation management. Key subjects included Food Production, Front Office Management, Accommodation Management, and various business and management principles.
African Institute of Research and Professional
Certificate in Basic Computer Skills, Basic Computer Skills
Completed a certificate program focused on fundamental computer skills. This included training in essential software applications and general computer literacy.
Parklands Arya Girls High School
Kenya Certificate of Secondary Education (K.C.S.E), General Studies
Completed secondary education, earning the Kenya Certificate of Secondary Education (K.C.S.E). This foundational education prepared me for further academic and professional pursuits.
Availability
Location
Authorized to work in
Job categories
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