Open to opportunities

Wanna be Yesme

@wannabeyesme

Message

German‑speaking customer service professional focused on empathetic, data‑driven problem solving and quality outcomes.

Kenya

Message

What I'm looking for

I seek a customer‑centric role where I can apply German language skills, data‑driven problem solving, and QA focus while growing into AI/ML applications and analytics.

I am a German‑speaking customer service professional with a strong record of delivering empathetic, accurate support and maintaining high quality standards.

In my most recent role I provided phone, email and live chat support for German clients, achieving a 95% customer satisfaction rating and 100% QA scores on handled cases.

I have experience as a private tutor and freelancer where I built client relationships, adapted quickly to changing requirements, and delivered tailored solutions on deadline.

I am actively learning Python, machine learning and deep learning, and I bring a data‑driven mindset to analyzing customer trends and improving service processes.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Teleperformance

Oct 2024 - Jul 2025 (9 months)

Provided German-language customer support via phone, email, and chat, maintained 95% customer satisfaction and 100% QA score while resolving product, order, and shipping issues with empathy and accuracy.

German Language Customer Support Order Processing Escalation Management QA Conflict Resolution Data Analysis

Private Tutor

Jun 2024 - Sep 2024 (3 months)

Supported students with study habits, exam strategies, and homework assistance, improving academic skills and building student confidence through personalized instruction and feedback.

Tutoring Lesson planning Feedback

Freelancer

N/a

Jan 2024 - May 2024 (4 months)

Delivered high-quality client work on deadline, adapted to changing requirements, and developed customized solutions that led to repeat business and referrals.

Client Communication Project Management Problem Solving Time Management Stakeholder Management