Open to opportunities

Barisa keith

@barisakeith

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Customer support specialist and executive assistant delivering high-quality remote and hospitality service.

Kenya

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What I'm looking for

I seek roles offering remote or hybrid customer support and executive assistance with opportunities for growth, cross-functional collaboration, and impact.

I am a motivated customer support specialist and executive assistant with a Bachelor of Commerce (Finance) and broad experience across remote virtual assistance, high-volume chat, call center support, and hospitality.

I deliver reliable inbox, calendar, and scheduling management while conducting accurate research and data entry to keep clients organized and efficient.

In customer-facing roles I handle Tier 1 and Tier 2 support (Zendesk), technical troubleshooting, sales and upselling, and high-volume chat engagement—prioritizing first-contact resolution and client retention.

I combine strong communication in English and Swahili, teamwork, and adaptability to support cross-functional teams, train staff on digital trends, and consistently exceed service expectations.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Athena

Jan 2025 - Present (8 months)

Provided virtual assistant support managing inboxes, calendars, scheduling, online research, and accurate data entry to streamline daily operations and improve client productivity.

Calendar Management Data Entry Online Research Client Communication Organization Time Management

Current

Online Chatter

Current

Of Chatting Agency

Jan 2024 - Present (1 year 8 months)

Managed high-volume chat conversations with quick response times, adapted tone to user personas, and multitasked to increase engagement, conversions, and client retention.

Live Chat Multitasking Customer Engagement Confidentiality Response Time Optimization Conversion

Current

Trainee - Sales & Hospitality

Current

Sankara Nairobi Autograph Collection

Jan 2023 - Present (2 years 8 months)

Managed laundry operations for luxury suites to 5-star standards, delivered exceptional guest service, and supported departments during peak periods to maintain operational quality.

Guest Service Quality Teamwork Time Management Attention To Detail

Current

Sales Trainee

Current

Soft Seal Limited

Jan 2022 - Present (3 years 8 months)

Completed sales training covering CRM use, customer segmentation, and sales strategies to support business development and lead conversion efforts.

Sales Training CRM Customer Segmentation Lead Generation Sales Strategies Workshops Presentation Skills

Current

Mathematics Teacher

Current

Gabes High School

Jan 2022 - Present (3 years 8 months)

Delivered mathematics instruction, prepared internal exams, and provided tailored support to struggling students to improve academic performance.

Lesson planning Assessment Design Exam Preparation Classroom Management Tutoring

Current

Research & Training Assistant

Current

Kenya Leadership Integrity Forum

Jan 2021 - Present (4 years 8 months)

Analyzed digital trends for corporate and governance applications, produced reports and presentations, and conducted internal trainings on technology adoption and digital transformation.

Research Training Data Analysis Reporting Presentation Design

Customer Support Specialist

Call Center International

Jan 2023 - Dec 2024 (1 year 11 months)

Provided Tier 1 and Tier 2 help desk support for the Instacart campaign using Zendesk, resolving customer issues and conducting outbound sales calls to meet upsell targets.