FMfredrick muoka
@fredrickmuoka
Highly skilled Customer Service Representative and Virtual Assistant.
KenyaWhat I'm looking for
With over 7 years of experience in customer service, sales, and operations, I have honed my skills as a Customer Service Representative and Virtual Assistant. My journey has been marked by a commitment to delivering exceptional support and optimizing operational workflows. At M-Gas Limited, I spearheaded sales campaigns that resulted in a remarkable 35% year-over-year revenue growth, showcasing my ability to drive results in a competitive environment.
My expertise extends beyond customer interactions; I have a proven track record in troubleshooting and administrative tasks that enhance user experiences. I thrive in fast-paced, remote settings, where I can leverage my passion for technology to foster client satisfaction. My previous roles have equipped me with a diverse skill set, including logistics optimization and inventory control, making me a valuable asset to any organization.
Experience
Work history, roles, and key accomplishments
Customer Support & Sales Representative
M-Gas Limited
Jan 2019 - Present (6 years 5 months)
Delivered top-tier customer service, resolved complex user issues, and maintained high satisfaction ratings. Spearheaded sales campaigns achieving 35% year-over-year revenue growth while streamlining operations and enhancing logistics efficiency.
Administrative & General Support Worker
Ramco Group of Companies (ASL)
May 2018 - Jan 2019 (8 months)
Collaborated with teams to execute project completions and operational tasks. Implemented maintenance schedules, extending equipment lifecycle and significantly reducing breakdowns.
Sales Representative & Marketing Assistant
Elite Drops Drinking Water
Oct 2014 - May 2018 (3 years 7 months)
Achieved a 22% increase in sales revenue through innovative marketing campaigns and managed inventory processes to improve customer satisfaction and reduce stock-outs.
Computer Trainer & Administrative Assistant
Elite Centre Computer Training Institute
Sep 2013 - Aug 2014 (11 months)
Delivered engaging computer training programs, improved data entry accuracy, and provided daily administrative support to ensure workflow efficiency.
Education
Degrees, certifications, and relevant coursework
KSKenya Institute of Professional Studies
Certificate, Culinary Arts
2014 - 2015
Earned a Certificate in Pastry and Bakery, gaining skills in baking techniques, pastry preparation, and kitchen management.
KSKenya Institute of Professional Studies
Diploma, Sales & Marketing
2013 - 2014
Completed a Diploma in Sales & Marketing, focusing on effective sales strategies, customer relationship management, and marketing techniques.
Kithuani Secondary School
Secondary Education Certificate, General Education
2008 - 2011
Achieved the Kenya Certificate of Secondary Education, covering a broad curriculum that prepared for further education and vocational training.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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