Open to opportunities

immaculate passarellah

@immaculatepassarella

Message

Dedicated customer service professional with over 3 years of experience.

Kenya

Message

What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am a dedicated and detail-oriented Customer Service Professional with over three years of experience in customer support, coordination, and administrative roles. My proven ability to provide exceptional service and resolve complex issues has consistently resulted in high client satisfaction. I excel in scheduling, team collaboration, and maintaining operational efficiency, adeptly managing tasks in remote settings with excellent time management and organizational skills.

In my recent role as a Virtual Assistant, I delivered outstanding customer service support for various clients, managing scheduling and administrative tasks while building strong client relationships. My experience as a Customer Service Representative at CCI Kenya allowed me to provide first-class support to US-based clients, where I maintained detailed records and collaborated with my team to exceed performance metrics. I am passionate about enhancing customer experiences and continuously seek opportunities to improve service delivery.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Freelancer

Apr 2024 - Jul 2024 (3 months)

Provided outstanding customer service support for various clients via email, phone, and live chat. Managed scheduling and coordination for client appointments, handled administrative tasks, and built strong client relationships.

Customer Service Scheduling Data Entry Communication Problem Solving Time Management CRM Systems Team Collaboration Remote Work

Customer Service Representative

CCI Kenya

Dec 2022 - Feb 2023 (2 months)

Provided first-class support to US-based clients, addressing inquiries and resolving complaints. Maintained detailed records in CRM systems and collaborated with the team to meet performance metrics.

Customer Support CRM Systems Problem Solving Communication Teamwork Performance Metrics

Receptionist

Al Dar Restaurant

Dec 2022 - Nov 2022 (-1 years 11 months)

Greeted customers and managed reservations, ensuring exceptional guest experiences. Handled phone inquiries and supported administrative tasks such as inventory and cash handling.

Customer Service Communication Administrative Support Inventory Management Problem Solving

Office Administrator

Abba Junior School

Jan 2021 - Jan 2022 (1 year)

Handled front-desk duties, coordinated staff schedules, and assisted in resolving parent inquiries. Maintained efficient operations and managed correspondence.

Scheduling Communication Problem Solving Team Collaboration Customer Service

Personal Virtual Assistant

Self Employed

May 2020 - Sep 2020 (4 months)

Increased client productivity by reducing administrative burdens and streamlining processes. Mastered project management tools and software.

Project Management Time Management Administrative Support Communication Problem Solving Client Management

Volunteer Teacher Assistant

PACEMAKER International

Jan 2018 - Aug 2018 (7 months)

Conducted a successful book drive for a primary school library and improved class conditions for autistic children by providing relevant reading material. Volunteered a total of 1560 hours.

Event Coordination Communication Problem Solving Teamwork