Brodie Coxon

• Exceptionally high volume of
customer enquiries, averaging ~400 calls per
month, performing 76.2% more calls than the
average team member.
• Managed product enquiries and processed
orders using SAP, ensuring accurate part
selection from large technical databases.
• Coordinated with BDMs, S&OP, and warehouse
teams to resolve order issues and ensure
customers received the correct parts on time.

Handled an exceptionally high inbound volume (~400 calls/month), achieved 76.2% more calls than team average, resolved issues on first contact, and managed complex orders using SAP to ensure timely, accurate part fulfilment.

Working for a small company as the project manager I was the sole coordinator between initial sale and installation of awnings.
• Managed end-to-end customer orders in CRM
systems (ServiceM8, Ascora, and Blind Matrix).
• Scheduled installations, coordinated with field
technicians, and ensured customers received
timely updates.
• Handled invoicing, deposits, and payment
follow-ups using Xero.

Scheduled patient appointments and coordinated with clinicians to reduce missed calls and cancellations by 30%, managed high-volume inbound calls, and maintained accurate patient records to support clinic workflows.

• Handled high call volumes, managing up to
26% of total team calls in a 6-person team.
• Provided Level 1 troubleshooting for internet/IT
issues and escalated technical cases as
needed.
• Maintained top performance scores,
exceeding expectations in workload and
meeting KPIs consistently.
• Coached new staff on call handling and
customer retention techniques.

Provided Level 1 technical support and inbound customer service, handled up to 26% of team calls in a 6-person team, coached new staff, and retained customers considering cancellation through effective troubleshooting and communication.

Completed High School Diploma at Lyndhurst Secondary College in Cranbourne, Victoria, with coursework supporting customer service and administrative skills.