ASAbhimanyu Shyam
@abhimanyushyam
Experienced Customer Service Specialist with a focus on user engagement.
MalaysiaWhat I'm looking for
I am an experienced Customer Service Specialist with over 8 years in project management, analytics, and customer support. My strengths lie in effective communication, multitasking, and adaptability to changing environments. I have successfully moderated platforms like YouTube and TikTok, ensuring high-quality standards and user safety.
Throughout my career, I have cultivated trusting relationships with users and colleagues, enhancing online engagement by 30% through strategic Google strategies. My ability to analyze trends and provide insights has consistently improved customer experiences, leading to a 25% increase in customer orders. I am multilingual and proficient in essential software tools, which allows me to deliver exceptional service across diverse platforms.
Experience
Work history, roles, and key accomplishments
Customer Service Advisor
Concentrix Malaysia
Oct 2023 - Present (1 year 10 months)
Provided comprehensive customer support and moderation services, ensuring the safety and functionality of online platforms. Reviewed large amounts of textual, visual, and audio data to ensure compliance with predetermined platform rules and guidelines.
Data Analyst
Accenture Malaysia
Sep 2022 - Aug 2023 (11 months)
Delivered high-quality data analysis and moderation services for ByteDance (TikTok), working under high pressure to meet average handling times across different markets. Reviewed content and provided resolutions based on prescribed guidelines, maintaining thorough understanding of processes and policies.
Customer Service Specialist
Desai Agri Farms
Nov 2015 - Sep 2020 (4 years 10 months)
Delivered personalized customer support to over 100 clients monthly, resolving inquiries and delivery issues while maintaining a 95% customer satisfaction rating. Implemented a CRM system for tracking service requests, reducing resolution time by 30% and training a team of 8 seasonal customer support staff.
Customer Service Consultant
Acumen Software Technologies Limited
Sep 2014 - Oct 2015 (1 year 1 month)
Managed the process of collecting health and life insurance data for IRDA, resolving 95% of issues on the first contact to improve overall customer satisfaction. Coordinated between clients and the development team for data collection and documented insurance data.
Education
Degrees, certifications, and relevant coursework
Shobhit University
Bachelor's in Business Administration, Business Administration
2010 - 2014
Studied business administration principles and practices. Gained foundational knowledge in management, marketing, and finance.
Availability
Location
MalaysiaAuthorized to work in
Job categories
Interested in hiring Abhimanyu?
You can contact Abhimanyu and 90k+ other talented remote workers on Himalayas.
Message AbhimanyuFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
