Lilly Cross

I'm a dedicated SaaS Customer Success Associate with a natural growth mindset, passionate about devising creative solutions that enhance internal processes, empower team performance, and drive customer success. I'm eager to leverage my skills to actively contribute to a forward-thinking organisation that values innovation and continuous improvement.

With experience in building implementation frameworks and managing enterprise customer portfolios, I've developed strong skills in onboarding, adoption, and post-implementation phases. I'm confident in using software such as Hubspot, Github, Zendesk, and Salesforce to drive software adoption and ensure long-term customer satisfaction and retention.

I'm a strong communicator with excellent problem-solving skills, able to adapt to high-pressure circumstances and provide empathetic customer advocacy. I'm excited to bring my skills and experience to a new role and continue to grow and learn in a dynamic environment.