Jelilat Sulaiman

Served as first point of contact across phone, email, chat and SMS, processed orders and coordinated with operations to ensure timely fulfillment while identifying upsell opportunities and recommending workflow improvements.

Delivered high-volume multichannel support handling billing, product inquiries and order tracking while collaborating with internal teams to resolve complex issues and maintaining knowledge base and SOPs.

Provided white-glove support and chat moderation for high-value customers, assisted with platform navigation and troubleshooting, and contributed to upselling and customer satisfaction reporting.

Managed client accounts with accurate data entry, order processing and service coordination, handled escalations professionally and analyzed usage patterns to identify service issues.

Completed a Customer Service and Virtual Assistant certification program.

Completed a Virtual Dentist Receptionist training program.

Completed a Masters in Biochemistry at the University of Ilorin with advanced coursework and research in biochemical topics.

Completed a Bachelor in Biochemistry at the University of Ilorin, focusing on core biochemical principles and laboratory techniques.