Open to opportunities

ashley kerem

@ashleykerem

Message

Results-driven remote customer support and sales professional with CRM expertise.

Australia

Message

What I'm looking for

I am seeking a remote customer support or sales-support role where I can use CRM skills, appointment setting, and KPI-driven performance to help grow revenue and improve customer satisfaction.

I am a results-driven customer support and sales professional with 5+ years of experience in high-volume call centre environments and remote roles. I thrive on appointment setting, lead qualification, objection handling, and supporting revenue-focused activities.

I am skilled across inbound and outbound channels — phone, live chat and email — and maintain accurate CRM and ticketing records while consistently meeting KPIs. I am comfortable with Zendesk- and HubSpot-style systems and cloud-based collaboration tools.

My background includes training new team members, managing large data-entry loads with high accuracy, and contributing directly to upselling and appointment conversion rates. I bring bilingual capability in English and Turkish and flexibility across time zones for remote work.

I hold a Bachelor of Education and multiple customer service and early childhood certificates, and I am seeking opportunities where I can apply my sales-support strengths, CRM expertise, and customer-first approach to help teams meet targets and improve customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Data Entry Operator

Current

Grace Records Management

Jan 2025 - Present (1 year 2 months)

Entered and verified large volumes of data with 98%+ accuracy, maintained secure document management systems, and ensured compliance and confidentiality of records.

Data Entry Data Verification Document Management Accuracy Compliance Confidentiality Records Management Quality Control

Customer Service Assistant

Fresh As Fruit Supplies

Jan 2021 - Dec 2025 (4 years 11 months)

Delivered phone and email customer support, processed high-volume transactions accurately, resolved complaints to improve satisfaction, and supported internal operations and coordination.

Customer Support Email Support Transaction Processing Complaint Resolution CRM Operations Support Data Entry

Telemarketer / Appointment Setter

Nu Style Home Improvements

Jan 2019 - Dec 2021 (2 years 11 months)

Conducted 50+ outbound prospecting calls daily to qualify leads and book appointments, maintained CRM pipelines, and contributed to revenue through effective objection handling and appointment conversion.

Outbound Calling Lead Qualification Appointment Setting CRM Management Objection Handling Data Entry Time Management

Customer Service Support

AAMI Insurance

Jan 2014 - Dec 2019 (5 years 11 months)

Managed high-volume inbound and outbound customer interactions, assisted with policy updates and claims, and generated upsell opportunities while consistently meeting call handling and sales KPIs.

Upselling Objection Handling KPIs Training Ticketing Systems