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Patricia Delbaere

@patriciadelbaere

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Customer Success Specialist passionate about enhancing client relationships.

Australia

Message

What I'm looking for

I seek a role that values customer success and offers growth opportunities.

I am a dedicated Customer Success and Support Specialist with extensive experience in client service and project management. Currently, I work remotely for HubSpot, where I serve as a trusted advisor, helping both SMBs and multinational enterprises maximize their investment in HubSpot's products. My role involves resolving technical issues, guiding new customers through onboarding, and ensuring overall satisfaction by building strong relationships and addressing inquiries promptly.

Prior to HubSpot, I coordinated projects for Jupiter Prestige Group, managing the Coles Supermarkets account. My responsibilities included overseeing the artwork approval lifecycle and maintaining critical timelines while providing exceptional client service. My background also includes experience in advertising and media planning, where I managed corporate client advertising conceptualization for Bauer Media. I am passionate about process improvement and have a proven ability to enhance customer satisfaction and retention.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Specialist

Current

HubSpot

Apr 2019 - Present (6 years 2 months)

As a Customer Success Specialist at HubSpot, I support clients in maximizing their investment in HubSpot products. I resolve technical issues, guide onboarding, and monitor customer satisfaction while identifying upsell opportunities. I also conduct quarterly business reviews focused on ROI and relationship management.

Customer Success Management Client Relationship Management Onboarding Upselling

Project Coordinator

Jupiter Prestige Group / Coles

May 2016 - Apr 2019 (2 years 11 months)

In my role as Project Coordinator for Jupiter Prestige Group, I managed the Coles Supermarkets account, overseeing the artwork approval lifecycle and providing client service. I coordinated timelines and stakeholder feedback while ensuring project deadlines were met.

Project Management Client Services Artwork Coordination

Communications Coordinator

AKQA Media

Feb 2014 - May 2016 (2 years 3 months)

As a Communications Coordinator at AKQA Media, I coordinated multi-platform media planning and buying campaigns for various clients. I assisted in advertising and marketing strategies, ensuring effective communication across all channels.

Media Planning Advertising Effective Communicator Planning Strategy Analytics

Corporate Client Consultant

Bauer Media

Jan 2012 - Feb 2014 (2 years 1 month)

In my role as Corporate Client Consultant at Bauer Media, I managed advertising conceptualization and approvals for various magazines. I collaborated with graphic designers and sales representatives to meet weekly deadlines and ensure client satisfaction.

Client Management Advertising Collaboration Negotiation

Education

Degrees, certifications, and relevant coursework

HarvardX

Course Certificate, Public Health

2020 - 2020

Completed a course on the Health Effects of Climate Change, focusing on the impact of climate change on public health and strategies for mitigation and adaptation.

RMIT University

Master of Communication, Advertising

2016 - 2018

Grade: Graduated with Distinction

Graduated with Distinction in Master of Communication, Advertising. The program focused on advanced communication strategies and advertising techniques, preparing students for high-level roles in media and marketing.

Swinburne University

Bachelor of Media & Communication, Media & Communication

2012 - 2014

Grade: Graduated with Distinction

Graduated with Distinction in Bachelor of Media & Communication. The program provided a comprehensive understanding of media practices and communication theories, equipping students for various roles in the media industry.