Bronte Norma May Blanchard
@brontenormamayblanch
Dedicated customer operations professional with a passion for service excellence.
AustraliaWhat I'm looking for
I am a dedicated and experienced Customer Operations Specialist with a strong work ethic and a passion for delivering exceptional customer service. My extensive experience spans various roles, where I have honed my ability to manage multiple tasks while building strong relationships with stakeholders. I thrive in dynamic environments and am motivated to contribute to an organization that values flexibility, growth, and a positive team culture.
Throughout my career, I have effectively managed customer expectations, communicated ETAs, and resolved discrepancies to ensure positive outcomes. My background includes handling inbound calls, processing sales, and managing service and return orders using Salesforce and SAP. I consistently deliver high-level customer service, applying my strong rapport-building and communication skills to enhance customer satisfaction and drive business success.
Experience
Work history, roles, and key accomplishments
Customer Operations Specialist
Olympus Australia
Jan 2016 - Jan 2025 (9 years)
Dedicated Customer Operations Specialist with a strong work ethic and passion for delivering exceptional customer service. Experienced in managing multiple tasks, building relationships, and maintaining data integrity while resolving discrepancies.
Key Account Coordinator
Amcor Flexibles Asia Pacific
Jan 2015 - Jan 2016 (1 year)
Key Account Coordinator managing order and NCR processes. Handled customer queries, identified opportunities for improvement, and prepared monthly customer forecasts while maintaining customer and material data.
Pricing Executive
Lion Company
Jan 2006 - Jan 2016 (10 years)
Pricing Executive responsible for coordinating pricing, rebate, and promotional activities. Managed challenging deadlines with precision while building strong relationships with sales teams and stakeholders.
Education
Degrees, certifications, and relevant coursework
Olympus Australia
Bachelor's Degree, Customer Service
2016 - 2025
Employed as a Customer Operations Specialist, adept at managing multiple tasks and delivering exceptional customer service.
Amcor Flexibles Asia Pacific
Diploma, Business Administration
2015 - 2016
Served as a Key Account Coordinator, managing order and NCR processes, and maintaining customer and material data.
Lion Company
Diploma, Business Administration
2005 - 2015
Worked as a Pricing Executive, coordinating and maintaining pricing, rebate, and promotional activities while managing challenging deadlines.
Just Legal Jobs
Certificate, Legal Studies
2002 - 2002
Completed a Certificate in Legal Secretary, which provided foundational knowledge and skills necessary for legal administrative roles.
Tech stack
Software and tools used professionally
Availability
Location
AustraliaAuthorized to work in
Job categories
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