Neoh Aaron
@neohaaron
Dedicated Customer Service Representative
MalaysiaWhat I'm looking for
I am a dedicated and results-driven customer service professional with a proven track record of delivering exceptional care and ensuring ultimate customer satisfaction. With extensive experience in managing customer inquiries and transactions, I possess strong leadership and team management skills, with the ability to communicate effectively in multiple languages.
Throughout my career, I have demonstrated my ability to work in fast-paced environments, think critically, and resolve complex issues. My experience in project coordination, team leadership, and customer support has equipped me with the skills to drive project efficiency, enhance customer satisfaction, and foster a collaborative team environment.
I am committed to continuous learning and professional growth, with a strong foundation in mass communication and a dedication to staying up-to-date with industry trends and best practices. I am excited to bring my skills and experience to a dynamic team and contribute to delivering exceptional customer experiences.
Experience
Work history, roles, and key accomplishments
Project Coordinator
Birchstreet Systems, Inc.
Apr 2023 - Apr 2024 (11 months)
Managed project plans, schedules, and budgets while enhancing customer experience through effective communication. Proactively resolved team conflicts and conducted data analysis for informed decision-making.
Supervisor - Client Services, APAC
Birchstreet Systems, Inc.
Jan 2022 - Apr 2023 (1 year 3 months)
Led a team of Product Specialists, innovating customer service systems and enhancing client satisfaction. Conducted performance assessments and troubleshooting sessions to resolve technical issues.
Support Team Lead
Birchstreet Systems, Inc.
Mar 2021 - Jan 2022 (10 months)
Oversaw daily operations, monitored performance metrics, and implemented process improvements to enhance quality assurance and team accountability.
Implementation & Support Specialist
Birchstreet Systems, Inc.
Jan 2020 - Mar 2021 (1 year 2 months)
Developed customer success processes and training programs, analyzed feedback to improve service, and provided technical support to enhance user experience.
Admin & Conveyancing Executive
Tan & Siah Advocates and Solicitors
Feb 2018 - Dec 2019 (1 year 10 months)
Managed professional documents and client communications, ensuring financial accuracy and operational efficiency within the office.
Purchasing Executive
Irama Jaya Group
May 2017 - Jan 2018 (8 months)
Cultivated vendor relationships and optimized procurement processes, achieving significant cost reductions and improving operational accuracy.
Operation Supervisor
Tafon Manufacturing Sdn Bhd
Jan 2016 - Dec 2016 (11 months)
Negotiated vendor contracts and ensured compliance with policies, enhancing operational reputation and employee performance.
Education
Degrees, certifications, and relevant coursework
INTI International College Penang
Diploma, Mass Communication
2015 - 2016
Activities and societies: Awarded four scholarships from institutions in the UK, US, and Germany, highlighting academic commitment.
Pursued a diploma in Mass Communication, enriching communication skills and knowledge.
Availability
Location
MalaysiaAuthorized to work in
Job categories
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