Neoh Aaron

Managed project plans, schedules, and budgets while enhancing customer experience through effective communication. Proactively resolved team conflicts and conducted data analysis for informed decision-making.

Led a team of Product Specialists, innovating customer service systems and enhancing client satisfaction. Conducted performance assessments and troubleshooting sessions to resolve technical issues.

Oversaw daily operations, monitored performance metrics, and implemented process improvements to enhance quality assurance and team accountability.

Developed customer success processes and training programs, analyzed feedback to improve service, and provided technical support to enhance user experience.

Managed professional documents and client communications, ensuring financial accuracy and operational efficiency within the office.

Cultivated vendor relationships and optimized procurement processes, achieving significant cost reductions and improving operational accuracy.

Negotiated vendor contracts and ensured compliance with policies, enhancing operational reputation and employee performance.

Activities and societies: Awarded four scholarships from institutions in the UK, US, and Germany, highlighting academic commitment.

Pursued a diploma in Mass Communication, enriching communication skills and knowledge.