I'm seeking a Data Entry or Customer Service role where I can use decision-making, team development, customer support, and client relationship-building skills in a dynamic, growth-oriented organization.
Looking for a job
Brie Richter
@brierichter
I resolve customer issues, lead teams, and improve support operations across healthcare, retail, and call centers.
United StatesWhat I'm looking for
At Natera, I provide customer support across phone, email, and chat, troubleshoot product issues, document resolutions in CRM systems, and collaborate with cross-functional teams to resolve complex concerns.
I've also recruited clinical study participants at Spaulding Clinical Research, supported customers at Foot Locker, and helped lead sales and team training as an Assistant Manager at US Cellular. My experience includes KPI monitoring, customer complaint resolution, onboarding support, knowledge base development, data entry, and client relationship building.
I'm motivated by helping customers feel heard while supporting teams with practical guidance, strong communication, and process improvements.
Experience
Work history, roles, and key accomplishments
Senior Customer Support Representative
Served as a Senior Customer Support Representative and territory manager, handling customer support and territory management responsibilities.
SC
Customer Support Representative
Spaulding Clinical
Provided customer support and data entry services at Spaulding Clinical.
Education
Degrees, certifications, and relevant coursework
Kewaskum High School
High school Diploma
2004 - 2008
Grade: 3.5
Activities and societies: FFA President Marching band
Graduated with honors
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
United StatesAuthorized to work in
Job categories
Data Entry SpecialistTerritory ManagerCustomer ServiceCustomer Support SpecialistCall Center RepresentativeRecruiterAssistant ManagerRetail ManagerCaregiverCustomer Support ManagerCustomer Care ManagerCustomer Service Operations ManagerCustomer Service Management JobsClient Services ManagerCustomer Relations Manager
Skills
Customer ServiceCustomer SupportCustomer Complaint ResolutionCRM SoftwareSalesforceSalesforce CloudFive9KPI TrackingTeam LeadershipTeam Buildingteam developmentOperationsData EntryOrder ProcessingInventory ManagementAccount ManagementClient Relationship and DevelopmentPhone SupportEmail SupportLive ChatSMS SupportCall CenterCustomer EscalationMicrosoft OfficeOutlookMicrosoft WordExcelPowerPointMicrosoft TeamsGoogle WorkspaceQuickbooksWorkdayMasterControlPower BIJiraNavinetAvailabilityClinical DocumentationGood Clinical PracticePatient CareAppointment SchedulingTraining and DevelopmentConsultative SellingPOS systemsCash HandlingActive ListeningDecision makingEmpathyAnimal CareHorse ExperienceBendChatGpt
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